Home Viewing Specialist - Flexible, Community Housing

Gentoo Group Limited; Sunderland; Vor Ort; GBP 29.000 - 36.000; Vollzeit

Benefits dieser Stelle

31 days annual leave + optional 5 days

Early finish on Fridays

Flexible & hybrid working

Health Cash Plan & private healthcare

Pension scheme

Zusammenfassung

Gentoo Group Limited in Sunderland seeks two Viewing Advisors for a fixed-term role until 31 March 2027. You will attend property viewings, welcome customers, and explain the next steps in the process, while recording outcomes and handling inquiries with a helpful, professional approach.

You’ll work across locations with flexible hours including Saturdays and some evenings, using IT and mobile tech to keep records up to date. DBS check required; driving licence preferred.

Qualifikationen

• Excellent communication and interpersonal skills with a customer-focused approach.
• Experience in a customer-facing environment or dealing with the public.
• Ability to plan and manage time to meet appointments.
• Reliable, punctual and able to work independently.
• Strong organisational skills and attention to detail.
• Comfortable using IT and mobile tech to record information accurately.
• Flexible availability including Saturdays and some evenings until 19:00.
• Holds a full UK driving licence and can travel between properties.
• A basic DBS check is required (funded by Gentoo).

Aufgaben

• Attend pre-arranged property viewings promptly and professionally.
• Welcome customers and show them around their potential new home.
• Provide clear information about the property and explain next steps.
• Respond to general customer questions and refer detailed queries to colleagues.
• Record viewing outcomes and customer feedback promptly and accurately.
• Check properties before appointments and report repairs or access concerns.
• Work independently across locations, managing schedule and travel.
• Collaborate with colleagues to ensure a smooth customer experience.

Kenntnisse

Communication skills

Customer-facing

Time management

Reliability

Attention to detail

IT proficiency

Flexible schedule

Driving licence

DBS check

Housing/lettings experience

Field-based experience

Digital systems familiarity

Jobbeschreibung

Gentoo Group Limited in Sunderland seeks two Viewing Advisors for a fixed-term role until 31 March 2027. You will attend property viewings, welcome customers, and explain the next steps in the process, while recording outcomes and handling inquiries with a helpful, professional approach.

You’ll work across locations with flexible hours including Saturdays and some evenings, using IT and mobile tech to keep records up to date. DBS check required; driving licence preferred.