Hybrid User Researcher — Driving Public Service UX

RMG Digital; Greater London; Hybrid; GBP 42,000 - 54,000; Full time

Job summary

RMG, a technology recruiting agency based in London, is looking for a thoughtful User Researcher to join a multi-disciplinary consultancy team. You will plan, recruit, conduct, and analyse generative and evaluative studies to uncover real user needs and actionable recommendations.

Working in a hybrid setup (three days on-site in London), you will partner with strategists, designers, and engineers to embed user insights into service design and critical public-facing products.

Qualifications

• Proven track record conducting user research across the full product and service lifecycle.
• Experience with iterative research methodologies and collaborative tools such as Dovetail, Miro, Lookback, or Optimal Workshop.
• Ability to communicate research outputs effectively to non-research stakeholders and translate insights into design decisions.
• Experience working within agile, cross-functional delivery teams.

Responsibilities

• Plan, recruit, conduct, and analyse generative and evaluative research studies.
• Synthesize qualitative and quantitative data into clear narratives and actionable needs.
• Collaborate with UX, service designers, developers, and product managers to embed user needs.
• Lead workshops, research playbacks, and knowledge-sharing sessions for teams and stakeholders.
• Own dedicated research workstreams and contribute to broader programmes and best practices.

Skills

User research

Qualitative methods

Cross-functional teams

Stakeholder communication

Tools

Dovetail

Miro

Lookback

Optimal Workshop

Job description

RMG, a technology recruiting agency based in London, is looking for a thoughtful User Researcher to join a multi-disciplinary consultancy team. You will plan, recruit, conduct, and analyse generative and evaluative studies to uncover real user needs and actionable recommendations.

Working in a hybrid setup (three days on-site in London), you will partner with strategists, designers, and engineers to embed user insights into service design and critical public-facing products.