User Researcher - Hybrid in London, Drive Digital Experience

Mastek; Greater London; Hybrid; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Hybrid working

Annual bonus

Pension scheme

Private medical insurance

Life assurance

EAP

Learning and development

Cycle to Work

Employee referral bonus

Flexible working

Job summary

Mastek is seeking a User Researcher to join their User-Centred Design practice in London. You will plan and conduct user research across digital products, work within multidisciplinary Agile teams, and translate insights into actionable design recommendations.

The role emphasizes inclusive, accessible services, communicating findings to stakeholders and supporting discovery, alpha, beta, and live phases with a strong focus on shaping user-centred outcomes.

Qualifications

• Experience planning and conducting user research across digital products and services.
• Ability to communicate actionable insights to teams and stakeholders.
• Strong focus on accessible, inclusive digital experiences.

Responsibilities

• Plan and deliver user research activities across digital projects and services.
• Conduct qualitative and quantitative research using appropriate methods.
• Support discovery, alpha, beta, and live phases of service development.
• Analyse research findings and translate insights into recommendations.
• Produce clear research outputs, reports, and journey maps.
• Facilitate user interviews, usability testing, surveys, and workshops.

Skills

User Research

Qualitative methods

Quantitative methods

Stakeholder engagement

Agile delivery

Communication skills

Education

Bachelor's degree in a related field

User Research certifications

UX or Design Thinking certifications

Human-Centred Design or UCD certifications

Agile/Scrum qualifications

Tools

Mural

FigJam

Dovetail

UserZoom

Job description

Mastek is seeking a User Researcher to join their User-Centred Design practice in London. You will plan and conduct user research across digital products, work within multidisciplinary Agile teams, and translate insights into actionable design recommendations.

The role emphasizes inclusive, accessible services, communicating findings to stakeholders and supporting discovery, alpha, beta, and live phases with a strong focus on shaping user-centred outcomes.