Hybrid UK Implementation Manager — Growth & Adoption

Uber; Greater London; Hybrid; GBP 110,000 - 170,000; Full time

Benefits offered by this job

Bonuses

Equity

Benefits

Job summary

Uber for Business is hiring a Manager, Implementation to lead the regional implementation team from London. You will collaborate with Sales Managers and Account Executives to drive launch success and early user adoption across Enterprise and Mid‑Market accounts.

You’ll map processes, remove roadblocks, and build scalable playbooks while partnering with Product, Engineering, Support and Sales Operations to resolve issues and accelerate growth.

Qualifications

• 8–10 years of B2B experience with at least 2 years in people management of customer-facing teams such as Customer Success, Implementation, or Account Management.
• Excellent analytical skills with Salesforce, dashboards and performance reporting to drive data-driven decisions and improve team performance.
• Experience with sales techniques and objection handling.
• Excellent written and verbal communication skills with strong stakeholder management capabilities.
• Proven track record of operational and sales excellence, developing strategies to expand accounts and implement them effectively.
• Ability to collaborate in a fast-paced team environment, navigate ambiguity, and bring a strong sense of ownership.
• Excellent organization, project management, and time management skills.

Responsibilities

• Manage a team of Implementation Leads primarily located in the UK as well as remote.
• Collaborate closely with Sales Managers and Account Executives to manage launch expectations and track adoption and usage through the early customer lifecycle, specifically the first 90 days post-sale.
• Map the processes of implementation, identifying roadblocks and solutions to meet the needs of each market or account type.
• Create Salesforce reports to manage the implementation pipeline and also provide insight metrics on how to drive performance.
• Develop and maintain playbooks and performance trackers to support team performance and scalability.
• Work effectively with cross-functional teams such as Product, Engineering, Support, and Sales Operations to resolve issues and implement solutions.
• Create and localize client-facing materials such as presentation decks, launch announcements, and enablement materials for different markets in your region.

Skills

Leadership

Stakeholder management

Communication

People management

Analytical thinking

Tools

Salesforce

Dashboards

Performance reporting

Job description

Uber for Business is hiring a Manager, Implementation to lead the regional implementation team from London. You will collaborate with Sales Managers and Account Executives to drive launch success and early user adoption across Enterprise and Mid‑Market accounts.

You’ll map processes, remove roadblocks, and build scalable playbooks while partnering with Product, Engineering, Support and Sales Operations to resolve issues and accelerate growth.