Head of Implementation & Onboarding – Enterprise Growth

Uber Technologies Inc.; Greater London; Hybrid; GBP 110,000 - 150,000; Full time

Benefits offered by this job

Bonuses

Equity

London office

Job summary

Uber Technologies Inc. in London is seeking a Manager, Implementation to lead the regional team responsible for onboarding and accelerating early lifecycle growth on the Uber for Business platform.

You will partner with Sales, account executives, and cross-functional teams to maximise revenue, drive adoption in the first 90 days post-sale, and deliver scalable implementation playbooks and client-facing materials.

Qualifications

• 8-10 years of B2B experience with at least 2 years as a People Manager of customer-facing teams.
• Excellent analytical skills with dashboards and performance reporting to drive decisions.
• Experience with sales techniques and objection handling.
• Excellent written and verbal communication with strong stakeholder management.
• Proven track record of operational and sales excellence and expanding accounts.
• Ability to collaborate in a fast-paced environment and own outcomes.

Responsibilities

• Manage a team of Implementation Leads located in the UK and remotely.
• Collaborate with Sales Managers and Account Executives to manage launch expectations and track adoption in the first 90 days.
• Map implementation processes, identify roadblocks, and tailor solutions per market or account type.
• Create Salesforce reports to manage the implementation pipeline and provide insight metrics.
• Develop and maintain playbooks and performance trackers for team scalability.
• Work with Product, Engineering, Support, and Sales Operations to resolve issues and implement solutions.
• Create and localise client-facing materials for different markets in the region.

Skills

B2B experience

People management

Sales analytics

Salesforce

Cross-functional collaboration

Communication skills

Tools

Salesforce

Job description

Uber Technologies Inc. in London is seeking a Manager, Implementation to lead the regional team responsible for onboarding and accelerating early lifecycle growth on the Uber for Business platform.

You will partner with Sales, account executives, and cross-functional teams to maximise revenue, drive adoption in the first 90 days post-sale, and deliver scalable implementation playbooks and client-facing materials.