Hybrid Tenancy & Estate Services Officer

Dundee City Council; Dundee; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

Dundee City Council is hiring for a housing and tenancy management role in a hybrid setting, combining home-based and East office work. The post is full-time, 37 hours per week, on a fixed-term basis for 12 months.

Applications welcomed from those with housing sector experience and the appropriate qualifications. You will work to deliver services to tenants and residents, support tenancy sustainment and engage with partners to resolve issues, while managing workloads under pressure and attending

Qualifications

• SVQ Level 3 or HNC in Housing or equivalent.
• Experience in housing and estates management and dealing with complaints.

Responsibilities

• Deliver services to tenants, residents and customers in partnership with internal and external agencies.
• Support tenancy sustainment and promote independence, wellbeing and access to information.
• Develop a holistic view of residents and act as a key contact with other council departments and agencies.

Skills

Tenant support

Partnership working

Communication skills

Problem solving

Education

SVQ Level 3 / HNC in Housing

Job description

Dundee City Council is hiring for a housing and tenancy management role in a hybrid setting, combining home-based and East office work. The post is full-time, 37 hours per week, on a fixed-term basis for 12 months.

Applications welcomed from those with housing sector experience and the appropriate qualifications. You will work to deliver services to tenants and residents, support tenancy sustainment and engage with partners to resolve issues, while managing workloads under pressure and attending