Tenancy Officer - DEE06797

Dundee City Council; Dundee; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

Dundee City Council is hiring for a housing and tenancy management role in a hybrid setting, combining home-based and East office work. The post is full-time, 37 hours per week, on a fixed-term basis for 12 months.

Applications welcomed from those with housing sector experience and the appropriate qualifications. You will work to deliver services to tenants and residents, support tenancy sustainment and engage with partners to resolve issues, while managing workloads under pressure and attending

Qualifications

• SVQ Level 3 or HNC in Housing or equivalent.
• Experience in housing and estates management and dealing with complaints.

Responsibilities

• Deliver services to tenants, residents and customers in partnership with internal and external agencies.
• Support tenancy sustainment and promote independence, wellbeing and access to information.
• Develop a holistic view of residents and act as a key contact with other council departments and agencies.

Skills

Tenant support

Partnership working

Communication skills

Problem solving

Education

SVQ Level 3 / HNC in Housing

Job description

Job Description

Working in a hybrid style, based at home and East office, you will work full time, 37 hours per week on a fixed term basis for 12 months.

Please note: Referee details are no longer requested at application stage and will be requested if you are successful in moving to the preferred candidate stage.

If you have any queries regarding this vacancy, please contact Fiona Reekie on 01382 307318 or email [e-mail]

Requirements

You will have SVQ Level 3 or HNC in Housing or equivalent, in relevant subject and/or equivalent work experience in a similar role.

Responsibilities

You will ensure the delivery of services to tenants, residents, customers, and their representatives by working in partnership with internal and external agencies on all functions delivered by the Neighbourhood Services Housing Team, and in particular, those related specifically to all Tenancy Management, Estate Management and Tenancy Sustainment issues.

You will support people to sustain their tenancy and encourage and facilitate independence, quality of life, safeguarding and promoting health and wellbeing and by providing advice, information and support on a wide range of issues.

You will develop a holistic picture of each resident so as to be the principle point of contact for other council departments and/or agencies in actively trying to resolve issues.

The Individual

You will have a good knowledge of Housing Legislation, practice and key issues in Scottish housing and experience of housing and estates management, investigating/dealing/responding to complaints, issuing and inspecting repairs.

You will also have experience of supporting tenancy sustainment by effective management of tenancy issues and dealing with the public in both confrontational and sensitive situations. Experience of communicating effectively with a range of stakeholders is also essential.

Excellent written and oral communication skills are required, along with an ability to demonstrate a proactive approach to problem solving and decision making to achieve satisfactory outcomes, prioritise your workload and manage time effectively to meet conflicting demands, deadlines and targets.

The ability to work under pressure and use your own initiative, respond to emergencies and adapt to changes in legislation, as well as work as part of a team and on your own with minimum supervision is also essential.

You will demonstrate a positive attitude and be willing to attend evening meetings, work out of office hours as required and be able to participate in 24 hour standby rota if required.

This post is considered Regulated Work with Children and/or Protected Adults, under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidates will be required to join the PVG Scheme, or undergo a PVG Scheme update check, prior to a formal offer of employment being made by Dundee City Council.