Temporary Accommodation Rent & Income Specialist

Civic Recruitment Limited; Newport; Hybrid; GBP 26,000 - 32,000; Full time

Job summary

Civic Recruitment Limited in the United Kingdom is seeking a Rent Arrears Officer on a 6-month contract in Newport to maximise rental income across the temporary accommodation portfolio. You will manage rent accounts, chase arrears, and collaborate with Housing Benefit and DWP to resolve payment issues.

The role emphasizes proactive engagement with residents, home visits, budgeting support, and ensuring compliance with housing legislation and welfare rules.

Qualifications

• Experience within rent collection, income management, rent arrears recovery or debt collection.
• Experience managing rent accounts and arrears cases.
• Knowledge of Housing Benefit, Universal Credit Housing Costs, Welfare Benefits, Income Recovery Processes.
• Experience working directly with customers to resolve payment issues and arrears.
• Strong negotiation and communication skills.
• Ability to manage a caseload and prioritise competing demands.
• Experience maintaining accurate records and case management information.
• Strong customer service skills and ability to work with vulnerable residents.
• Ability to undertake home visits and tenant engagement activities.
• Experience using housing management, rent or case management systems.
• Full UK Driving Licence.
• Access to a vehicle for business use.
• Experience within Temporary Accommodation, Housing Management or Homelessness Services.
• Knowledge of housing legislation and tenancy sustainment principles.
• Experience preparing repayment agreements and income recovery plans.
• Experience working within a Local Authority or Housing Association environment.
• CIH qualification or equivalent housing-related qualification.

Responsibilities

• Manage and monitor rent accounts across the temporary accommodation portfolio.
• Ensure accommodation charges and rent accounts are accurately maintained and administered.
• Maximise income collection through effective arrears prevention and recovery activities.
• Monitor rent accounts and identify arrears cases at an early stage.
• Contact residents regarding outstanding balances and agree realistic repayment arrangements.
• Conduct home visits and external visits to engage with tenants and address rent arrears concerns.
• Provide financial guidance, budgeting support and income maximisation advice to residents.
• Identify residents at risk of financial hardship and refer them to appropriate support services.
• Maintain accurate records of rent accounts, arrears actions, payments, benefit claims and customer contact.
• Monitor rent collection performance and identify areas of financial risk.
• Support tenancy sustainment by addressing income-related barriers that may impact accommodation stability.
• Work closely with Accommodation Officers and other housing teams to ensure accurate account administration.
• Respond professionally to enquiries, complaints and service requests relating to rents, benefits and accommodation charges.
• Contribute to service improvement initiatives and income maximise projects.

Education

CIH qualification

Tools

Full UK Driving Licence

Access to vehicle for business use

Job description

Civic Recruitment Limited in the United Kingdom is seeking a Rent Arrears Officer on a 6-month contract in Newport to maximise rental income across the temporary accommodation portfolio. You will manage rent accounts, chase arrears, and collaborate with Housing Benefit and DWP to resolve payment issues.

The role emphasizes proactive engagement with residents, home visits, budgeting support, and ensuring compliance with housing legislation and welfare rules.