Hybrid Telephone Account Manager: Brand Retention & Growth

CPM United Kingdom Limited; High Wycombe; Hybrid; GBP 23.000 - 28.000; Vollzeit

Benefits dieser Stelle

Hybrid working

Up to 31 days holiday

DigiCare+

Peppy health

Discounts

Zusammenfassung

CPM United Kingdom Limited in the United Kingdom is seeking a Telephone Account Manager to focus on retention and cross-selling client brands such as Peroni, Asahi Super Dry, Cornish Orchard, Grolsch, London Pride and the Meantime range. You will update the CRM, handle inbound and outbound calls, and promote brand benefits while calculating customer value and supporting regional strategy.

The role also involves maintaining data quality and representing the client at events when required.

Qualifikationen

• Ideally have proven phone-based sales experience.
• Fluent spoken and written English.
• Excellent communication and listening skills.
• Strong customer service focus with a desire to exceed expectations.
• Good organisational skills and attention to detail.
• A collaborative, team-oriented approach.
• Strong problem-solving abilities and a proactive mindset.

Aufgaben

• Handle all contact channels on behalf of our client including inbound & outbound telephone calls; email; written communication and any other communication channels as agreed with your Team Leader.
• Meet and exceed all quantitative and qualitative performance targets.
• Complete administration duties as directed by your Team Leader.
• Attend training and briefing sessions (internally and externally) as necessary in order to gain understanding of Client and Contact Centre requirements.
• Attend ongoing training courses (internal and external) to maintain a high calibre of telephone and database skills.
• Maintain the Brand image at all times; when required attend key face to face meetings and events.
• Maintain all client protocols and procedures.

Kenntnisse

Phone-based sales

Fluent English

Communication

Customer service

Organisational skills

Team collaboration

Problem solving

Jobbeschreibung

CPM United Kingdom Limited in the United Kingdom is seeking a Telephone Account Manager to focus on retention and cross-selling client brands such as Peroni, Asahi Super Dry, Cornish Orchard, Grolsch, London Pride and the Meantime range. You will update the CRM, handle inbound and outbound calls, and promote brand benefits while calculating customer value and supporting regional strategy.

The role also involves maintaining data quality and representing the client at events when required.