Hybrid Technical Systems Support Engineer – SC Eligible

The Investigo Group; West Kirby; Hybrid; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Private Medical & Health Cash Plan

4x Life Assurance

Inclusive Culture

Holiday

Learning

Bonus Potential

Pension

EV Car Scheme

Hybrid Working Policy

More Benefits

Job summary

The Investigo Group in Liverpool is seeking a Technical Systems Support Engineer to join our Service Operations team. This hybrid role blends on-site and remote work, focusing on deep technical troubleshooting beyond a traditional service desk.

You'll work across applications, cloud services and identity platforms, taking ownership of incidents, guiding users, and collaborating with platform engineers to resolve complex issues.

Qualifications

• Minimum two years' experience in an IT support or service operations role.
• Experience across Microsoft environments and identity services.
• Strong customer-facing communication and problem-solving skills.

Responsibilities

• Act as primary point of contact for technical incidents.
• Investigate issues across applications, endpoints and networks.
• Take ownership using structured diagnostic techniques.
• Support Microsoft 365, Entra ID and Active Directory environments.
• Work with technical specialists to resolve complex incidents.
• Participate in paid on-call rota after probation.

Skills

IT support

Troubleshooting

Customer communication

Tools

Microsoft 365

Entra ID

AD / Active Directory

Job description

The Investigo Group in Liverpool is seeking a Technical Systems Support Engineer to join our Service Operations team. This hybrid role blends on-site and remote work, focusing on deep technical troubleshooting beyond a traditional service desk.

You'll work across applications, cloud services and identity platforms, taking ownership of incidents, guiding users, and collaborating with platform engineers to resolve complex issues.