Hybrid Internal Systems Engineer – IT & Cloud Ops

RedTech Recruitment Ltd.; Lutterworth; Hybrid; GBP 30,000 - 42,000; Full time

Job summary

RedTech Recruitment Ltd. is seeking an Internal Systems Support Engineer to support colleagues across the UK and US. The role covers hardware, networks, servers and cloud platforms, with a focus on troubleshooting and helping users improve technical skills.

You will work in a hybrid setup from Lutterworth, with travel to Berkshire and the US as needed, supporting ITIL-based processes and mentoring junior staff.

Qualifications

• Solid commercial experience in a similar IT support role, providing 1st and 2nd line support.
• Strong knowledge of Windows desktop and server environments, networking, VPNs and mobile devices.
• Experience with Linux, macOS, virtualisation technologies such as VMware, backup solutions and cloud platforms such as Azure or AWS.
• Familiarity with ITIL principles and working within structured support processes.
• Strong troubleshooting skills, with the ability to investigate issues and identify practical solutions.
• Excellent communication skills, with a helpful, customer-focused approach to supporting colleagues.
• Strong organisational skills, including managing multiple support cases and maintaining accurate technical documentation.
• Ability to support junior colleagues and share technical knowledge.
• Degree educated in Computer Science, Engineering or a related subject, or equivalent practical experience.
• Full UK driving licence
• Microsoft certifications, an understanding of cybersecurity frameworks
• Eligible for UK security clearance (this usually means you have been a UK resident for 5+ years, have a clean criminal record, etc.)

Responsibilities

• Provide 1st and 2nd line IT support to colleagues across UK and US offices through the internal service desk.
• Investigate and resolve hardware, software, connectivity and access issues.
• Install, configure and maintain computers, servers, networking equipment and other IT systems.
• Manage incidents and service requests in line with agreed service levels.
• Assist with more complex technical investigations and infrastructure projects under the guidance of senior colleagues.
• Support the availability and reliable operation of internal infrastructure and corporate systems.
• Liaise with external suppliers regarding IT equipment and services.
• Create and maintain support documentation, procedures and knowledge-base articles.
• Follow established IT service management, information security and documentation processes.
• Participate in the on-call rota, including extended-hours and weekend support, once trained.

Skills

IT Support

Windows & Server

Networking & VPNs

Linux/macOS

Cloud Platforms

ITIL

Troubleshooting

Communication

Documentation

Security & Compliance

Education

Degree in Computer Science/Engineering or equivalent

Tools

VMware

Azure

AWS

VPNs

Active Directory

Office 365

Job description

RedTech Recruitment Ltd. is seeking an Internal Systems Support Engineer to support colleagues across the UK and US. The role covers hardware, networks, servers and cloud platforms, with a focus on troubleshooting and helping users improve technical skills.

You will work in a hybrid setup from Lutterworth, with travel to Berkshire and the US as needed, supporting ITIL-based processes and mentoring junior staff.