Hybrid IT Systems Support Engineer

The Investigo Group; Liverpool; Híbrido; GBP 32.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private Medical

Health Cash Plan

Life Assurance (4x)

Hybrid Working Policy

Holiday allowance

Descripción de la vacante

The Investigo Group in Liverpool is seeking a Technical Systems Support Engineer to support a hybrid environment with on-site presence three days a week. The role spans incidents, service requests and deeper technical troubleshooting across applications, identity services, and infrastructure.

You will work with MS 365, Entra ID, and AD, while developing specialist knowledge across platforms. A security vetting process may be required during onboarding and probation.

Formación

• Two years’ IT support or service operations experience.
• Strong troubleshooting, diagnostic and analytical skills.
• Experience with Microsoft 365, Entra ID and on-premise Active Directory.

Responsabilidades

• Act as primary point of contact for incidents and service requests.
• Investigate and troubleshoot issues across applications, endpoints, identity services, networks and infrastructure.
• Take ownership of incidents and use structured diagnostics to resolve root causes.
• Analyse logs and events to investigate problems; support Microsoft 365, Entra ID and AD environments.
• Handle authentication, access management, permissions and connectivity issues.
• Support enterprise applications and their integrations; work with platform engineers on complex incidents.
• Communicate updates to users and stakeholders throughout the process.
• Participate in an on-call support rota after probation.

Conocimientos

IT support 2+ yrs

Troubleshooting

Microsoft 365

Entra ID

Active Directory

Networking basics

Herramientas

VMware

Hyper-V

PowerShell

Descripción del empleo

The Investigo Group in Liverpool is seeking a Technical Systems Support Engineer to support a hybrid environment with on-site presence three days a week. The role spans incidents, service requests and deeper technical troubleshooting across applications, identity services, and infrastructure.

You will work with MS 365, Entra ID, and AD, while developing specialist knowledge across platforms. A security vetting process may be required during onboarding and probation.