Hybrid Tech Support Coordinator - Remote after Training

Air Products; Worcester; Hybride; GBP 26 000 - 38 000; Plein temps

Résumé du poste

Air Products in Worcester is seeking a Technical Customer Service Coordinator to diagnose and resolve technical issues across our global customer base, delivering hands-on support before, during and after delivery to ensure safety and satisfaction.

You'll collaborate with internal teams, maintain accurate records, and contribute to continuous improvement. The role is hybrid after training with shift patterns and weekend rotations, offering a structured and supportive environment.

Qualifications

• Strong communication and listening skills are essential.
• Ability to work collaboratively across teams to resolve issues.
• Customer-focused mindset with a proactive approach to problem solving.
• Detail-oriented with the ability to manage multiple requests.

Responsabilités

• Handle inbound customer queries via phone, email, and other channels.
• Diagnose and troubleshoot technical problems with confidence and accuracy.
• Proactively provide updates and resolutions through outbound communication.
• Maintain and update technical records to ensure accurate documentation.
• Liaise with internal teams to escalate and resolve complex issues.

Connaissances

Communication skills

Team collaboration

Customer service mindset

Problem solving

Attention to detail

Description du poste

Air Products in Worcester is seeking a Technical Customer Service Coordinator to diagnose and resolve technical issues across our global customer base, delivering hands-on support before, during and after delivery to ensure safety and satisfaction.

You'll collaborate with internal teams, maintain accurate records, and contribute to continuous improvement. The role is hybrid after training with shift patterns and weekend rotations, offering a structured and supportive environment.