Hybrid Technical Services & Invoicing Lead

Marsh Agency; Norwich; Hybrid; GBP 42.000 - 60.000; Vollzeit

Benefits dieser Stelle

Hybrid work model

Zusammenfassung

Marsh invites applicants to join the Technical Services and Invoicing team based in Norwich. This hybrid role requires in-office presence at least three days per week and offers an opportunity to lead a team of eight, oversee workflow, and ensure accurate invoicing and service delivery.

You will collaborate with Finance, Client Servicing and Operations to drive continuous improvement, manage deadlines, and uphold regulatory and client expectations.

Qualifikationen

• Experience leading or supervising an operational, technical administration, finance, or invoicing team.
• Experience managing workloads, deadlines, and competing priorities.
• Strong understanding of invoicing, billing, reconciliation, or financial administration processes.
• Excellent attention to detail and a strong commitment to accuracy.
• Ability to investigate issues, identify root causes, and deliver practical solutions.
• Strong communication and stakeholder management skills.
• Ability to interpret procedures, controls, and service-level requirements.
• Good working knowledge of Microsoft Office, particularly Excel and Outlook.

Aufgaben

• Lead, motivate, and support the Technical Services and Invoicing team.
• Allocate work effectively, balancing workloads and priorities across the team, setting clear expectations and monitor performance against agreed objectives and service standards.
• Provide regular coaching, feedback, and development support to team members. Identify training needs and support the delivery of appropriate learning plans.
• Support recruitment, onboarding, performance management, and absence management activities where required.
• Act as a point of escalation for complex operational, technical, or invoicing issues.
• Oversee the accurate and timely completion of technical and administrative activities.
• Ensure requests and transactions are processed in accordance with documented procedures.
• Monitor workflow queues, deadlines, and service-level agreements.
• Review work for accuracy, completeness, and compliance before final release where appropriate.
• Investigate process issues, identify root causes, and implement corrective actions.
• Maintain accurate records and ensure relevant systems and documentation are kept up to date.
• Coordinate the preparation, review, and issuing of invoices in accordance with agreed processes.
• Monitor outstanding invoicing activity and follow up on missing information or delayed approvals.
• Investigate and resolve invoicing discrepancies, credit notes, adjustments, and billing queries.
• Provide management information on invoicing volumes, aged items, errors, exceptions, and performance trends.
• Liaise with Finance and relevant business teams to support accurate revenue and cash-flow reporting.

Kenntnisse

Team leadership

Workload management

Attention to detail

Communication skills

Problem-solving

Stakeholder management

Tools

Microsoft Office

Excel

Outlook

Jobbeschreibung

Marsh invites applicants to join the Technical Services and Invoicing team based in Norwich. This hybrid role requires in-office presence at least three days per week and offers an opportunity to lead a team of eight, oversee workflow, and ensure accurate invoicing and service delivery.

You will collaborate with Finance, Client Servicing and Operations to drive continuous improvement, manage deadlines, and uphold regulatory and client expectations.