Hybrid Tech Support & Training Specialist

Street Group; Manchester; Hybrid; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Hybrid working up to 3 days

Annual L&D budget of £500

£1,000 holiday contribution

Birthday leave

2 paid volunteering days

Free drinks every Friday

Team events and outings

Cycle to work scheme

Electric car salary sacrifice scheme

Job summary

A leading PropTech company in Manchester is seeking a client support specialist to enhance customer experience through effective training and support. You will be responsible for engaging with both new and existing clients, providing technical assistance, and conducting training workshops. The ideal candidate will have experience in customer service or IT support, strong communication skills, and a passion for technology. The role offers a hybrid working model with an annual salary ranging between £28,000 and £30,000, depending on experience.

Qualifications

• Commercial experience in either a customer service or IT Support role.
• Ability to manage expectations and understand problems clearly.
• Passion for technology and the willingness to learn more.
• Highly organized with excellent time management skills.
• Calm and positive under pressure.

Responsibilities

• Provide first line support for customers via various communication channels.
• Conduct training sessions for clients and internal teams.
• Filter technical queries and escalate as necessary.
• Support and troubleshoot API-related issues.
• Gather feedback and communicate with development teams.

Skills

Customer service experience

IT support experience

Communication skills

Self-starter

Time management

Problem-solving

Job description

A leading PropTech company in Manchester is seeking a client support specialist to enhance customer experience through effective training and support. You will be responsible for engaging with both new and existing clients, providing technical assistance, and conducting training workshops. The ideal candidate will have experience in customer service or IT support, strong communication skills, and a passion for technology. The role offers a hybrid working model with an annual salary ranging between £28,000 and £30,000, depending on experience.