Hybrid IT Support Engineer — Growth & Training

Conquest Wildman; England; Hybrid; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

22 days holiday + Bank Holidays

Phone & Home Internet Contribution

Ample training opportunities

Job summary

A fast-growing IT managed solutions provider in the UK is seeking a Technical Services Director to provide exceptional technical support. The ideal candidate will have a passion for IT and outstanding customer service skills. Responsibilities include managing technical support issues and ensuring resolutions within SLAs. This full-time position offers up to £35k based on experience, with hybrid working options available.

Qualifications

• Must have valid UK driving license and live within commuting distance.
• 2+ years of experience in technical support.
• Strong written and oral communication skills.

Responsibilities

• Provide email, telephone, and onsite technical support.
• Manage timely resolution of open calls and customer inquiries.
• Conduct troubleshooting for software and hardware issues.

Skills

Customer service

Windows 10/11 setup/troubleshooting

MacOS setup/troubleshooting

General cyber security best practices

Networking knowledge

Tools

Microsoft 365

Windows Server

Job description

A fast-growing IT managed solutions provider in the UK is seeking a Technical Services Director to provide exceptional technical support. The ideal candidate will have a passion for IT and outstanding customer service skills. Responsibilities include managing technical support issues and ensuring resolutions within SLAs. This full-time position offers up to £35k based on experience, with hybrid working options available.