Hybrid IT Support Engineer — Global End-User Focus

AVEVA Group; Cambridgeshire and Peterborough; Hybrid; GBP 57,000 - 95,000; Full time

Benefits offered by this job

Flex work hours

20 days PTO rising to 25 with service

Parental leave

Well-being support

Medical, dental, vision, 401K

Job summary

AVEVA is seeking an IT Support Engineer‑1 to join our Philadelphia IT team. You will deliver end‑user support for Windows 10/11, M365, Entra ID/AD, and mobile devices, following a follow‑the‑sun model to ensure customers are supported across time zones.

You will monitor incidents in ServiceNow, collaborate via TEAMS, and assist with onboarding, asset lifecycle, and site changes. The role emphasizes hands‑on remote tooling and strong customer focus.

Qualifications

• 2+ years of IT support or End User Services experience in a corporate environment.
• Experience supporting users in offices and remote locations.
• Multicultural awareness and ability to support across regions.
• Experience using ITSM tools such as ServiceNow or Jira.
• Comfort with Windows 10/11, M365, Entra ID/AD, and account issue resolution.
• Familiarity with remote support tooling (Intune, SCCM or similar).

Responsibilities

• Incidents: Monitor and support incoming incidents and requests through ServiceNow.
• Collaboration: Use TEAMS channels to coordinate and resolve issues.
• Activities: Assist onboarding, employee exits, asset management, and PC refreshes.
• Environment: Support Windows 10/11, MacOS, and mobile devices (iOS/Android) with Intune/Autopilot.
• AV Equipment: Support and health checks of meeting spaces devices.
• Network Equipment: Coordinate with network teams for devices in IT rooms and alarms.
• KPIs: Align with regional lead on ticket volumes and success metrics.
• Continuous improvement: Identify automation and process consolidation opportunities.

Skills

IT support experience

Windows 10/11

M365 / Office 365

Entra ID / Active Directory

Remote support tooling

Intune / Autopilot

Tools

ServiceNow

Jira

Intune

Autopilot

Microsoft 365

Job description

AVEVA is seeking an IT Support Engineer‑1 to join our Philadelphia IT team. You will deliver end‑user support for Windows 10/11, M365, Entra ID/AD, and mobile devices, following a follow‑the‑sun model to ensure customers are supported across time zones.

You will monitor incidents in ServiceNow, collaborate via TEAMS, and assist with onboarding, asset lifecycle, and site changes. The role emphasizes hands‑on remote tooling and strong customer focus.