Technical Claims Specialist – Hybrid (Norwich)

Marsh Agency; Norwich; Hybrid; GBP 32,000 - 52,000; Full time

Job summary

Marsh Agency in Norwich is seeking a Claims Handler or Senior Claims Handler to join our Claims team. The role is hybrid, requiring three days per week in the office, and focuses on technical, non-call-centre work on large, complex global insurance contracts.

You will handle new claim notifications, negotiate with insurers for best settlements, interpret policy wordings, and meet performance standards. The position offers exposure to commercial insurance and autonomous work while developing

Qualifications

• Claims handling experience is ideal however other insurance related or professional services experience may be considered.
• Strong attention to detail with a methodical and conscientious approach.
• Planning and organisational skills.
• Quick to take on-board new information which is technical in nature.
• Analytically minded with the ability to resolve complex queries.
• Excellent written and verbal communication skills.
• Good numeracy skills.
• Able to promote continuous improvement and respond positively to change.
• Good standard of education.

Responsibilities

• Receive, handle and manage new claim notification, subsequent updates and collection requests.
• Negotiate with Insurers/suppliers to achieve the most beneficial, cost-effective settlement for Clients
• Review and interpret policy wordings to obtain the best claims settlements for Clients
• Meet agreed standards of accuracy, service, work volumes, and other performance targets in line with bespoke Client SLA's.
• Handle and case manage claims and contribute to the satisfactory resolution of complex and/or contentious issues.

Skills

Claims handling

Attention to detail

Planning

Analytical thinking

Communication

Numeracy

Continuous improvement

Education

Good standard of education

Job description

Marsh Agency in Norwich is seeking a Claims Handler or Senior Claims Handler to join our Claims team. The role is hybrid, requiring three days per week in the office, and focuses on technical, non-call-centre work on large, complex global insurance contracts.

You will handle new claim notifications, negotiate with insurers for best settlements, interpret policy wordings, and meet performance standards. The position offers exposure to commercial insurance and autonomous work while developing