Hybrid Support Specialist — GIS & GovTech (Remote UK)

Schneider Geospatial, LLC; Coleraine; Hybrid; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Bereavement leave

Casual dress

Company events

Company pension

Cycle to work scheme

Employee mentoring programme

Enhanced maternity leave

Enhanced paternity leave

Life insurance

On-site parking

Private medical insurance

Sick pay

Job summary

Schneider Geospatial, LLC in Coleraine, United Kingdom, is seeking a Support Specialist to deliver remote customer service for desktop and SaaS products. You will troubleshoot hardware and software issues, document cases, and work in a dynamic, entrepreneurial team.

Ideal candidates have SQL/Python basics, Windows OS familiarity, and GIS knowledge. The role is hybrid in Coleraine with a salary range of £25k–£30k per year and UK work authorization required.

Qualifications

• Experience reading/writing SQL.
• Experience reading/writing basic script programs (Python).
• Experience with Windows OS, file directory and network navigation, basic OS admin tasks.
• Experience reading/writing HTML, CSS, JavaScript is a strong plus.
• Experience with GIS, ESRI ArcGIS is a plus.

Responsibilities

• Provide phone and email support relating to maintaining Schneider Geospatial’s web products.
• Respond to client calls and emails in a timely manner.
• Remotely connect to client machines to assist with Data ETL connection issues.
• Analyse client issues, troubleshoot the problem, and implement the solution.
• Document and record case communications.
• Manage multiple cases simultaneously.
• Ability to verbally communicate clearly with client over the phone in English.
• Good communication, enunciation, and grammar skills (in English) are highly important.

Skills

Problem solving

Analytical thinking

On-call support

Communication

MS Office

Tools

SQL

Python

Windows OS

HTML/CSS/JS

ESRI ArcGIS

Job description

Schneider Geospatial, LLC in Coleraine, United Kingdom, is seeking a Support Specialist to deliver remote customer service for desktop and SaaS products. You will troubleshoot hardware and software issues, document cases, and work in a dynamic, entrepreneurial team.

Ideal candidates have SQL/Python basics, Windows OS familiarity, and GIS knowledge. The role is hybrid in Coleraine with a salary range of £25k–£30k per year and UK work authorization required.