Hybrid GIS Implementation Consultant

NEC Software Solutions; Nottingham; Híbrido; GBP 38.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private Medical Cover

25 days paid holiday

Life assurance 4x

Group Pension Plan

Flexible benefits

Descripción de la vacante

NEC Software Solutions in the UK is seeking an Implementation Consultant to provide expert GIS software support, installation, configuration and consultancy to a global customer base. The role is hybrid (Long Eaton office 50%, home 50%), with occasional site visits.

You will work with engineering and service teams to resolve complex issues, document best practices, and deliver training and database administration tasks.

Formación

• A background in software implementation and relevant work experience.
• Experience in technically supporting customers across multiple products.
• Working as part of a technical team and handing off and escalating issues to other teams and management.
• Working in a Service Desk environment, handling a variety of complex issues with customers spread globally.
• Good knowledge of relational database management systems (e.g., Microsoft SQL Server or Oracle).

Responsabilidades

• Installation and configuration of GIS software.
• Receiving and replying to technical support enquiries from a range of customers and working through issues.
• GIS consultancy: delivering services including on-site and cloud databases.
• Database administration tasks, including backups, monitoring, alerts and data recovery.
• Creating documentation and delivering training online or on-premises for customers; providing database support.
• Building relationships with customers to understand and meet their objectives.
• Collaborating with engineering and other technical teams to resolve complex enquiries.

Conocimientos

Software implementation

Technical customer support

Technical team collaboration

Service Desk experience

Relational DBMS knowledge

Herramientas

IIS

CAD

ICCS

Descripción del empleo

NEC Software Solutions in the UK is seeking an Implementation Consultant to provide expert GIS software support, installation, configuration and consultancy to a global customer base. The role is hybrid (Long Eaton office 50%, home 50%), with occasional site visits.

You will work with engineering and service teams to resolve complex issues, document best practices, and deliver training and database administration tasks.