Geospatial Tech Support Specialist - EMEA (Hybrid London)

MAXAR TECHNOLOGIES, INC.; London Borough of Hounslow; Hybrid; GBP 34,000 - 52,000; Full time

Job summary

Vantor seeks a Technical Customer Support Representative to support customers across the EMEA region from our London office. The role blends order and technical support with geospatial imagery operations and requires GIS/geospatial knowledge to discuss imagery needs and perform basic quality checks.

Hybrid role with office on Tue-Thu in London (Chiswick). 2+ years in customer service, GIS experience preferred, CRM familiarity, and strong communication skills are essential.

Qualifications

• Bachelor degree or equivalent experience.
• 2 years of customer service experience in a B2B or professional setting.
• Strong attention to detail and written/oral communication.
• Proficient in Windows OS and Microsoft Office.
• Excellent diagnostic, troubleshooting and analytical skills.
• Willingness to travel internationally (less than 10%).
• Ability to work in a hybrid London office schedule.

Responsibilities

• Answer inbound email and phone communications.
• Define image order requirements, including image selection.
• Process orders and prepare quotations and feasibility assessments.
• Submit tickets and queries to support internal and customer issues.
• Provide technical support for Vantor’s SaaS programs.
• Coordinate resolution of service incidents and escalate technical issues.
• Collaborate with Sales and Support to demonstrate value and identify opportunities to expand support.
• Attend training and development courses and provide training to peers and customers.

Skills

Customer service

Attention to detail

Communication skills

Problem solving

Time management

Travel readiness

Education

Bachelor degree or equivalent experience

Tools

CRM systems

QGIS

ArcGIS Pro

ArcMap

Job description

Vantor seeks a Technical Customer Support Representative to support customers across the EMEA region from our London office. The role blends order and technical support with geospatial imagery operations and requires GIS/geospatial knowledge to discuss imagery needs and perform basic quality checks.

Hybrid role with office on Tue-Thu in London (Chiswick). 2+ years in customer service, GIS experience preferred, CRM familiarity, and strong communication skills are essential.