Geospatial Tech Support Specialist, EMEA (Hybrid London)

MAXAR TECHNOLOGIES, INC.; Greater London; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

MAXAR TECHNOLOGIES, INC. is seeking a Technical Customer Support Representative to assist customers across the EMEA region from our London office. The role blends order and technical support with geospatial imagery operations, helping define imagery requirements and support image selection and tasking.

The ideal candidate has GIS/geospatial background, strong communication skills, and the ability to coordinate solutions across teams, with hybrid work in London and some international travel.

Qualifications

• Must have a relevant degree or equivalent experience.
• Two years' experience in customer service, preferably B2B.
• Hybrid London office in Chiswick on Tue-Thu availability.
• Strong attention to detail and communication skills.
• Proficient in Windows, Microsoft Office, Outlook and Teams.

Responsibilities

• Answer inbound email and phone communications.
• Define order requirements, image selection, and GIS application.
• Process orders, prepare quotations and feasibility assessments.
• Submit tickets to support internal and customer issues.
• Provide technical support for Vantor’s SaaS programs.
• Coordinate resolution of service incidents and escalations.
• Collaborate with Sales and Support teams to grow the support business.
• Offer training to peers and customers as needed.
• Provide on-call support for high-value projects, including weekends.

Skills

Attention to detail

Communication skills

Listening skills

Problem solving

Adaptability

Time management

Travel flexibility

Education

Bachelor's degree or equivalent experience

Tools

CRM systems

Microsoft Office

Outlook

Teams

Job description

MAXAR TECHNOLOGIES, INC. is seeking a Technical Customer Support Representative to assist customers across the EMEA region from our London office. The role blends order and technical support with geospatial imagery operations, helping define imagery requirements and support image selection and tasking.

The ideal candidate has GIS/geospatial background, strong communication skills, and the ability to coordinate solutions across teams, with hybrid work in London and some international travel.