Hybrid Logistics & Customer Care Associate

Grouper Technology; Greater London; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Health Cash Plan

Subsidised gym membership

Training and development opportunities

Flexible pay with Aslan

Job summary

Prinova in London is seeking a Logistics Coordinator to join the Customer Care Associate team. The role focuses on coordinating deliveries, stock movements, and service levels across UK and EU warehouses, with hybrid office attendance.

You will liaise with customers, warehouses and carriers, input data into the system, and manage invoicing, documentation and VAT compliance while maintaining high standards of service.

Qualifications

• Proven experience in managing key customer accounts.
• Experience using an ERP system.
• Proficiency in Microsoft Office applications.
• Excellent business communication skills, both written and verbal.
• Strong commitment to delivering exceptional customer service.
• Enthusiasm for working in a fast-paced, dynamic environment where processes evolve.

Responsibilities

• Arranging deliveries to customers from warehouses in the UK and EU via road freight, ferry, and courier services.
• Liaising with customers, warehouses and carriers.
• Inputting accurate information into the internal system to create forward allocations and warehouse instructions.
• Invoicing customers promptly and ensuring the correct VAT is applied.
• Preparing shipping documentation, including warehouse instructions, packing lists, commercial invoices, dangerous goods notes and packaging labels.
• Handling customer enquiries, complaints and other customer service matters as required.
• Conducting monthly stock reconciliations and responding to follow-up queries from Finance.
• Managing non-conformances.
• Carrying out occasional on-site inspections of warehouses.
• Processing charge invoices received from warehouses, freight forwarders and other suppliers.
• Undertaking project work as required.
• Providing cover for fellow team members during holidays or sickness.
• Carrying out any other duties as reasonably required by management.

Skills

Customer service

Communication skills

Attention to detail

Teamwork

Tools

ERP system

Microsoft Office

Job description

Prinova in London is seeking a Logistics Coordinator to join the Customer Care Associate team. The role focuses on coordinating deliveries, stock movements, and service levels across UK and EU warehouses, with hybrid office attendance.

You will liaise with customers, warehouses and carriers, input data into the system, and manage invoicing, documentation and VAT compliance while maintaining high standards of service.