Hybrid Service Improvement Project Coordinator

Iconic Resourcing Ltd.; Glenrothes; Hybrid; GBP 37,000 - 51,000; Full time

Job summary

Iconic Resourcing Ltd. is seeking a Project Coordinator in Scotland for a 12-month Fixed Term Contract in Glenrothes. The role supports a major process improvement programme, coordinating activities and documenting findings to drive better services.

You will engage with stakeholders, map processes, develop documentation, and help move improvements from concept to actionable outcomes. Hybrid working and benefits are offered.

Qualifications

• Experience in project coordination or project support.
• Experience in business or service improvement and process mapping.
• Strong documentation and administrative skills.
• Comfortable engaging with stakeholders and turning conversations into actionable outputs.

Responsibilities

• Supporting a programme of process mapping and service improvement activity across the organisation
• Engaging with stakeholders to understand current processes, services and ways of working
• Coordinating meetings, workshops and discussions with teams across the business
• Documenting existing processes, capturing findings and maintaining accurate project documentation
• Helping identify gaps, inefficiencies, duplication and opportunities to improve services
• Developing and maintaining process maps, workflows and supporting documentation
• Tracking actions, gathering information and following up with stakeholders to keep activity moving forward
• Bringing structure and clarity to information gathered from different teams
• Supporting the coordination of project activities, milestones and deliverables
• Building strong relationships with stakeholders and encouraging collaboration across teams
• Supporting wider business improvement and change initiatives as required

Skills

Project coordination

Stakeholder engagement

Process mapping

Documentation

Change management

Business improvement

Operational support

Workshop coordination

Job description

Iconic Resourcing Ltd. is seeking a Project Coordinator in Scotland for a 12-month Fixed Term Contract in Glenrothes. The role supports a major process improvement programme, coordinating activities and documenting findings to drive better services.

You will engage with stakeholders, map processes, develop documentation, and help move improvements from concept to actionable outcomes. Hybrid working and benefits are offered.