Hybrid Service Desk Analyst: Solve & Support

Rightmove Careers; Greater London; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Dental/optical plan

Private medical insurance

27 days holiday

Pension & life insurance

Life assurance 4x salary

Competitive compensation

Parental leave

Travel loans

Bike to work

Payroll giving & donation matching

Deals & discounts

Hybrid working

Job summary

Rightmove is seeking a proactive Service Desk Analyst in London on a hybrid pattern (2 days in the office). You will provide first-line support for colleagues across systems and our website, troubleshoot issues, and use SQL queries to diagnose problems.

You’ll liaise between development teams and external providers to resolve incidents and improve service delivery. You will set up devices, log tickets, and ensure SLAs are met, while collaborating with Product Development and Infrastructure to

Qualifications

• Analytical mindset to diagnose issues and find root causes.
• Strong problem-solving skills for technical incidents and RCA.
• Clear communication with technical and non-technical stakeholders.
• Willingness to learn and understand Rightmove systems and data.

Responsibilities

• Troubleshoot and resolve issues across customer-facing and internal systems, handling priority calls and escalations with a smile.
• Use SQL queries to diagnose problems and help prevent future incidents.
• Act as a friendly technical liaison between development teams, external providers, and users to resolve those tricky issues.
• Log, track, and prioritise support tickets in line with SLAs, reporting on major incidents and participating in post-incident reviews.
• Set up and provision laptops and MacBooks, ensuring a smooth onboarding experience for our new starters.
• Collaborate with Product Development and Infrastructure teams, share updates on new features, and support the upskilling of our front-line teams.
• Provide remote and on-site 1st line support, making sure everyone feels supported.
• Develop a deep understanding of Rightmove's business processes and technologies to deliver effective solutions and drive continuous improvements.
• Work collaboratively across departments to ensure seamless technical support and contribute to enhancing the user experience.

Skills

Analytical thinking

Problem solving

Clear communication

Team collaboration

Curiosity / learning mindset

Organised / structured

Stakeholder management

Tools

SQL

Job description

Rightmove is seeking a proactive Service Desk Analyst in London on a hybrid pattern (2 days in the office). You will provide first-line support for colleagues across systems and our website, troubleshoot issues, and use SQL queries to diagnose problems.

You’ll liaise between development teams and external providers to resolve incidents and improve service delivery. You will set up devices, log tickets, and ensure SLAs are met, while collaborating with Product Development and Infrastructure to