Hybrid IT Service Desk Technician — 1st/2nd Line Support

Low Carbon Contracts Company; Birmingham; Ibrido; GBP 36.000 - 44.000; Tempo pieno

Vantaggi offerti da questo lavoro

Annual performance bonus (up to 10%)

25 days annual leave

Up to 8% pension contribution

Study support and professional member

Employee assistance program

Volunteer days (3)

Cycle to work

Descrizione del lavoro

Low Carbon Contracts Company is seeking an IT Service Desk Technician to deliver day-to-day end-user IT support across the organisation. You will be the first point of contact for IT incidents and requests, reporting to the IT Service Operations Manager and collaborating with Infrastructure, Architecture, Development and Data teams.

You will support a range of technologies (Windows, macOS, M365, Azure AD, Intune, Autopilot) and contribute to project work, knowledge base creation, and stakeholder

Competenze

• Proven IT support experience in a business environment.
• Strong knowledge of Microsoft 365, Azure AD and Intune.
• Device provisioning via Autopilot and remote support tools.
• ITIL-aligned service desk operations and ticket management.
• Cybersecurity best practices.
• Experience managing hardware assets and lifecycle using ITSM tools.
• Ability to work with hardware vendors for repairs/warranty management.
• Familiar with change and access management practices.

Mansioni

• Deliver 1st and 2nd line IT support for staff across the organisation.
• Manage incidents and requests through Jira Service Management with timely SLA adherence.
• Maintain accurate ticket records and escalate where required.
• Produce and maintain knowledge base articles for users and staff.
• Provide excellent customer service in person, over the phone and remotely.

Conoscenze

MS 365 Admin

Azure AD

Intune

Autopilot

ITIL practices

Cybersecurity best practices

Hardware asset management

Vendor coordination

Problem solving

Effective communication

Formazione

ITIL v4 Foundation certified

Strumenti

Jira Service Management

Confluence

Autopilot

Intune

Azure AD

Descrizione del lavoro

Low Carbon Contracts Company is seeking an IT Service Desk Technician to deliver day-to-day end-user IT support across the organisation. You will be the first point of contact for IT incidents and requests, reporting to the IT Service Operations Manager and collaborating with Infrastructure, Architecture, Development and Data teams.

You will support a range of technologies (Windows, macOS, M365, Azure AD, Intune, Autopilot) and contribute to project work, knowledge base creation, and stakeholder