Hybrid Service Desk Engineer - IT Support & Onboarding

Bamdentalgroup; Woking; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Annual leave 25 days + bank holidays (

Enhanced parental leave and pay

Hybrid working

Life assurance 4x salary

Pension plan

Private healthcare

Cycle-to-Work

Electric car scheme

Job summary

Motion Applied is a dynamic technology firm delivering ICT services across automotive and rail sectors. We are seeking a Service Desk Analyst to be the first technical contact for end users, providing proactive support for Windows and Mac devices, and guiding colleagues through ICT systems and applications.

You will work within the Business Technology team, manage incidents within SLA, assist with onboarding, asset management, and knowledge sharing, and contribute to secure, efficient technology

Qualifications

• Experience with Windows and Mac troubleshooting in a corporate environment.
• Strong customer service orientation and communication skills.
• Familiarity with Intune, Defender, JAMF, EntraID and M365 Suite.
• Prior experience using service desk ticketing tools.
• Experience with application packaging and software deployment.
• Ability to work in a dynamic environment and manage time effectively.
• Knowledge of information security frameworks and ISO27001 related practices (advantage).

Responsibilities

• Handle incoming technical support requests via the Service Desk and in-person at the Tech Bar.
• Provision and decommission user devices and provide ICT onboarding.
• Run ICT inductions for new staff and guide them through onboarding.
• Install Engineering applications through service desk processes.
• Package applications for Windows and Mac.
• Manage and maintain meeting rooms and related bookings.
• Support asset and change management processes.
• Manage printers and updates; maintain documentation.
• Capture knowledge and write support articles for end users.
• Advise users on best application/service fit for needs.
• Resolve incidents within SLA and analyse root causes from diagnostics.
• Liaise with hardware vendors when assets fail.
• Collaborate with other teams to resolve issues; ensure information security across corporate assets.

Skills

Windows/mac troubleshooting

Customer service

Intune/Defender/JAMF

EntraID/M365 Suite

Service desk tooling

Application packaging

Time management/dynamic environment

CAD/engineering systems (advantage)

Information security frameworks (ISO/

Tools

Intune

Defender

JAMF

EntraID

M365 Suite

Ticketing tools

Job description

Motion Applied is a dynamic technology firm delivering ICT services across automotive and rail sectors. We are seeking a Service Desk Analyst to be the first technical contact for end users, providing proactive support for Windows and Mac devices, and guiding colleagues through ICT systems and applications.

You will work within the Business Technology team, manage incidents within SLA, assist with onboarding, asset management, and knowledge sharing, and contribute to secure, efficient technology