Service Desk Technician

University of Cambridge; Cambridge; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Generous holiday allowance

Defined benefits pension schemes

Flexible working options

Family-friendly initiatives

Health and wellbeing support

Job summary

Cambridge Judge Business School is seeking a Service Desk Analyst to provide first-line IT support to staff and students. The role is customer facing, requiring solid knowledge of computing systems and strong troubleshooting abilities.

You will handle deskside and remote support, take ownership of tickets, and work on a rota that includes weekend coverage to support teaching delivery. Hybrid working is supported with on-site and remote tasks.

Qualifications

• Experience providing first-line IT support to staff and students.
• Strong troubleshooting and fault-finding skills.
• Ability to work across deskside and remote support.
• Willingness to work occasional weekends on rota.
• Excellent communication and customer service abilities.

Responsibilities

• Provide deskside and remote IT support to staff and students.
• Resolve incidents via the service desk ticketing system.
• Assist teaching delivery on weekends as part of rota.
• Adapt to new technologies and internal systems.

Skills

Customer service

Troubleshooting

Deskside support

Remote support

Ticketing systems

Tools

Administrative systems

Custom applications

Job description

About the role:The Service Desk team provide first line support to all staff and students. This role is predominantly customer facing and requires a good all-round knowledge of modern computing systems and services with excellent troubleshooting and fault-finding skills. You will need a solid understanding of the administrative systems in use at the school and wider University as well as the internal, custom developed applications and processes that are in place to support teaching & learning.About you:Taking direction from the Service Desk Team Leader, your work will be varied and cross functional including project-based activities. Your day-to-day work will consist of deskside and remote support with tickets proactively picked up or allocated through the service desk or because of internal processes and procedures. You will also work occasional weekends, providing programme support on a rota to support teaching delivery.To meet the demands of the staff and students, the role requires the ability to quickly assimilate new ideas, embracing technology changes and having the confidence and initiative to solve problems independently. The role holder will be fully trained and supported through on the job, commercial courses, and personal development programmes.Why work for Cambridge Judge Business School?We are the business school of the University of Cambridge, advancing knowledge and leadership through people who leave a mark on the world. Cambridge Judge Business School leverages the power of academia for real world impact to transform individuals, organisations and society. Since 1990, we have forged a reputation as a centre of rigorous thinking and high-impact transformative education, situated within one of the world's most prestigious research universities, and in the heart of the Cambridge Cluster, the most successful technology entrepreneurship cluster in Europe.Benefits of working for Cambridge Judge Business School:You'll receive excellent benefits at Cambridge Judge Business School including: - Generous holiday allowance - Defined benefits pension schemes - Flexible working options - Family-friendly initiatives - Career development opportunities - Support for health and mental wellbeing - Discounts on shopping - Tax-efficient bicycle and charity-giving schemesMore information is available on our website - Staff benefits - Jobs at Cambridge Judge Business School - Cambridge Judge Business SchoolApplication process:Closing Date: 23rd October 2026Interview Dates: TBDIf you have any queries regarding the application process, please contact: [e-mail] Information:The University is supportive of hybrid working, where some work is undertaken on University premises and some in a remote working environment. The aim of our approach is to enable as many staff as possible to work in a hybrid way if they wish and where their role allows we expect most colleagues to spend at least 50% of their time at their dedicated office location. This arrangement is subject to change and will not form a part of the contractual terms of the role.Please ensure that you outline how you match the criteria for the post and why you are applying for this role on the online application form.Please include details of your referees, including email address and phone number, one of which must be your most recent line manager.Please quote reference NS51302 on your application and in any correspondence about this vacancy.The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.The University has a responsibility to ensure that all employees are eligible to live and work in the UK.Apply online