Hybrid IT Support Technician — Service Desk Pro

Howden; Glasgow; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Annual bonus

Life assurance 4x salary

Income protection up to 5 years

Private medical insurance

Job summary

Howden in Glasgow is seeking an experienced IT Support Technician for our hybrid office. You will deliver high-quality technical support across the organisation, resolve incidents and service requests promptly, and maintain accurate documentation while upholding agreed service levels.

You will collaborate with wider IT teams, support Microsoft 365 and Azure administration, and contribute to ITIL-aligned service management.

Qualifications

• Experience working within SLA targets.
• Experience using ITSM platforms (FreshService, ServiceNow or Jira Service Management).
• Experience in a structured IT support environment.

Responsibilities

• Deliver excellent IT support and customer service to colleagues across the business.
• Manage and resolve incidents and requests through the ITSM platform within agreed service levels.
• Diagnose and resolve hardware, software, networking and device issues; provide effective troubleshooting.

Skills

IT support

SLA targets

ITSM platforms

Microsoft 365 admin

Tools

FreshService

ServiceNow

Jira Service Management

PowerShell

Microsoft Azure

Microsoft 365

Job description

Howden in Glasgow is seeking an experienced IT Support Technician for our hybrid office. You will deliver high-quality technical support across the organisation, resolve incidents and service requests promptly, and maintain accurate documentation while upholding agreed service levels.

You will collaborate with wider IT teams, support Microsoft 365 and Azure administration, and contribute to ITIL-aligned service management.