Hybrid SaaS Client Success & Growth Manager

Guru Systems Limited; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Private Medical Insurance

Pension 5%

Additional annual leave day

Hybrid & flexible working

Work from anywhere 4 weeks/year

Personal development budget

Quarterly company social

Cycle to work scheme

Perkbox with EAP

Volunteering days

Job summary

Guru Systems Limited seeks a Senior SaaS Client Relationship Manager to strengthen relationships with strategic SaaS clients, including housing associations and local authorities. You will oversee onboarding, drive timely SaaS billing, and identify upsell opportunities while collaborating with Sales and Operations to grow existing accounts.

You will lead the SaaS Client Relationship team, ensuring exceptional client experiences and proactive risk management across the customer journey.

Qualifications

• Proven experience managing strategic SaaS clients in B2B settings.
• Strong ability to build trusted relationships with senior stakeholders.
• Experience with onboarding, billing, and upsell cycles in SaaS.

Responsibilities

• Own onboarding of new clients and ensure contract coverage.
• Support monthly and annual SaaS billing activities and maintain records.
• Identify opportunities to expand services and manage SaaS upsell through CRM.
• Line manage the SaaS Client Relationship Manager and coach the team.
• Be the voice of the customer with Product & Development to feed feedback.

Skills

Client relationship management

SaaS experience

CRM systems

Account management

Line management

Data analysis

Stakeholder management

Problem solving

Job description

Guru Systems Limited seeks a Senior SaaS Client Relationship Manager to strengthen relationships with strategic SaaS clients, including housing associations and local authorities. You will oversee onboarding, drive timely SaaS billing, and identify upsell opportunities while collaborating with Sales and Operations to grow existing accounts.

You will lead the SaaS Client Relationship team, ensuring exceptional client experiences and proactive risk management across the customer journey.