Hybrid Senior Clerical Officer: Admin & Helpdesk

Brook Street; Armagh; Hybrid; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Armed Forces Covenant

Disability Confident Leader

Guaranteed interview for veterans

Job summary

Brook Street is seeking a Senior Clerical Officer to support a Maintenance team in Belfast with a hybrid pattern (2 days in the office) and a 36-hour week. The role involves handling day-to-day admin, secretarial duties and helpdesk activities across three locations: Belfast, Armagh and Ballymena.

You will be the first point of contact for stakeholders, manage correspondence, maintain filing systems, prepare reports and documents, and support procurement and tender processes.

Qualifications

• Strong administrative and secretarial capability.
• Professional, customer-focused approach when dealing with queries from a wide range of people.
• Competence with word processing and the ability to produce accurate documents and correspondence.
• Comfort creating and maintaining spreadsheets, databases and structured records.
• The ability to manage a busy workload and maintain a timely, organised helpdesk service.
• A proactive mindset-logging communications correctly, following up, and keeping stakeholders updated.

Responsibilities

• Acting as an initial point of contact for internal and external stakeholders, including board clients and the general public.
• Managing incoming and outgoing correspondence, drafting responses and forwarding to the right officer where needed.
• Setting up and maintaining filing systems for the maintenance team.
• Preparing, collating and formatting reports, memos, letters and confidential documents.
• Designing and maintaining databases, spreadsheets and other working documents to support the team.
• Preparing materials for the Maintenance Manager using relevant software packages.
• Supporting procurement activity by completing preparation of quotations and tenders.
• Operating the Help Desk: responding to calls/emails/faxes, ensuring communications are logged and actioned.
• Operating helpdesk software, monitoring usage/performance and notifying Maintenance of actions required.
• Keeping customers informed of progress for issues logged on the Help Desk.
• Completing daily printing of works orders.
• Contacting board contractors in line with helpdesk calls logged.

Skills

Administrative skills

Secretarial skills

Customer-focused

Word processing

Spreadsheets

Database skills

Help desk support

Job description

Brook Street is seeking a Senior Clerical Officer to support a Maintenance team in Belfast with a hybrid pattern (2 days in the office) and a 36-hour week. The role involves handling day-to-day admin, secretarial duties and helpdesk activities across three locations: Belfast, Armagh and Ballymena.

You will be the first point of contact for stakeholders, manage correspondence, maintain filing systems, prepare reports and documents, and support procurement and tender processes.