Hybrid Scheduler: Field Ops & Customer Impact

Southern Water; Worthing; Hybrid; GBP 29,000 - 30,000; Full time

Job summary

Southern Water in Worthing (Durrington) is seeking a Scheduler to create and manage work schedules, ordering planned and reactive work, and influencing resource allocation to meet service level agreements. This hybrid role emphasizes organisation, strong communication, and proactive coordination across teams.

You will work 3 days in the Durrington office and 2 days from home, with duties extending to prioritised dispatch, contractor liaison, and performance reviews to ensure efficient field

Qualifications

• Good customer service background with ability to meet deadlines.
• Excellent communication skills across multiple channels.
• Organised and able to manage multiple priorities.

Responsibilities

• Schedule reactive and planned work during core hours with prioritised dispatch.
• Communicate regularly with District Managers to review area performance.
• Adapt schedules to emergencies to prevent customer and compliance issues.
• Monitor field team whereabouts to maintain schedule adherence.
• Support Controller during normal operations and disruptions to deliver optimal service.
• Set customer expectations by informing on progress via phone.
• Record all information to resolve work orders and incidents for trend analysis.

Skills

Customer service

Communication skills

Organised

Deadline-driven

Tools

Maximo

Lightfoot

Water Works

Job description

Southern Water in Worthing (Durrington) is seeking a Scheduler to create and manage work schedules, ordering planned and reactive work, and influencing resource allocation to meet service level agreements. This hybrid role emphasizes organisation, strong communication, and proactive coordination across teams.

You will work 3 days in the Durrington office and 2 days from home, with duties extending to prioritised dispatch, contractor liaison, and performance reviews to ensure efficient field