Hybrid Sales & Service Support Administrator (FTC)

Exertis (UK) Ltd.; Leicester; Hybrid; GBP 20,000 - 30,000; Full time

Benefits offered by this job

Discretionary Bonus

Enhanced Pension Scheme

Life Assurance

Employee Assistance Plan

Health plans

Discounts

Holidays and volunteering day

Family friendly leave

Job summary

Flogas Britain in Leicester seeks a Sales & Service Support Administrator to join the head office on a hybrid basis. You will oversee day-to-day administrative processes for Domestic and Metered accounts, including transfers, installations, ownership changes, contract returns, invoicing, and managed customer orders.

We value accuracy, the ability to handle high volumes, and strong numeracy and literacy. You’ll work under pressure in a team focused on delivering excellent customer service and

Qualifications

• Must be accurate with attention to detail.
• Experience of dealing with a high volume of customer accounts and call volume.
• Excellent telephone manner.
• Ability to demonstrate numeracy and literacy skills.
• Excellent organisation and time management skills.
• Ability to make decisions within designated agreed levels of authority.
• Ability to manage complex products, systems and customers.
• Able to work under pressure. Able to adapt and remain efficient in a dynamic work environment.

Responsibilities

• Process all Domestic and Metered Tank Transfer paperwork for incoming and outgoing switches.
• Process New Installation paperwork for the Domestic and Metered customer base.
• Process all Domestic and Metered Change of Ownership, including updating accounts and sending new agreements.
• Processing Domestic and Metered Contract returns and updating customers’ accounts accordingly.
• Raising invoices and credits for customers within agreed limits.
• Processing orders for Managed Customers to include Key accounts and Home Parks.

Job description

Flogas Britain in Leicester seeks a Sales & Service Support Administrator to join the head office on a hybrid basis. You will oversee day-to-day administrative processes for Domestic and Metered accounts, including transfers, installations, ownership changes, contract returns, invoicing, and managed customer orders.

We value accuracy, the ability to handle high volumes, and strong numeracy and literacy. You’ll work under pressure in a team focused on delivering excellent customer service and