Customer-Focused Sales & Service Support Specialist

Flogas Britain; Leicester; On-site; GBP 22,000 - 29,000; Full time

Benefits offered by this job

Discretionary Bonus

Enhanced Pension Scheme

Life Assurance

Employee Assistance Plan

Health plans and eye care vouchers

Job summary

Flogas is seeking a Sales and Service Support Administrator to join the head office. You will oversee daily DCH bulk administrative processes and support a growing customer base as part of a 1,350-strong team.

You’ll handle transfers, installations, changes of ownership, contract returns and invoicing for domestic and metered customers, while maintaining accuracy and strong service levels. The role reports to the Consumer Support Team Manager.

Qualifications

• Good computer skills including MS Outlook, Word & Excel.
• Must be accurate with attention to detail.
• Excellent customer service skills.
• Experience of dealing with a high volume of customer accounts and call volume.
• Excellent telephone manner.
• Ability to demonstrate numeracy and literacy skills.
• Excellent organisation and time management skills.
• Ability to make decisions within designated agreed levels of authority.
• Ability to manage complex products, systems and customers.
• Able to work under pressure and adapt in a dynamic environment.

Responsibilities

• Process all Domestic and Metered Tank Transfer paperwork for incoming and outgoing switches.
• Process New Installation paperwork for the Domestic and Metered customer base.
• Process all Domestic and Metered Change of Ownership, including updating accounts and sending new agreements.
• Processing Domestic and Metered Contract returns and updating customers’ accounts accordingly.
• Raising invoices and credits for customers within agreed limits.
• Processing orders for Managed Customers to include Key accounts and Home Parks.

Skills

Customer service

Attention to detail

Communication skills

Organisational skills

Decision making

Tools

MS Outlook

MS Word

MS Excel

Job description

Flogas is seeking a Sales and Service Support Administrator to join the head office. You will oversee daily DCH bulk administrative processes and support a growing customer base as part of a 1,350-strong team.

You’ll handle transfers, installations, changes of ownership, contract returns and invoicing for domestic and metered customers, while maintaining accuracy and strong service levels. The role reports to the Consumer Support Team Manager.