Commercial Support Advisor - Hybrid Working

ACO Technologies plc; Shefford; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Hybrid working

Career progression

Induction program

Home working 2 days per week

Job summary

ACO Technologies plc, based in Shefford, Bedfordshire, is seeking a Customer Support Advisor to join the Water Management Commercial team. You will handle customer enquiries, quote opportunities, and collaborate with external sales colleagues to promote market-leading products.

Hybrid working is offered after induction, with up to 2 days home-working. The ideal candidate has experience in sales or customer service, strong communication, and a proactive, commercial mindset.

Qualifications

• Experience in sales or customer service preferred.
• Excellent communication and relationship-building skills.
• Willingness to learn CRM/ERP systems; training provided.

Responsibilities

• Handle customer enquiries and manage interactions.
• Develop commercial opportunities and deliver quotations.
• Collaborate with external sales colleagues and wider Commercial Operations team.
• Support order conversion and maximise opportunities.
• Deliver an exceptional customer experience throughout the journey.

Skills

Sales experience

Customer service

Communication skills

Negotiation

Problem solving

Teamwork

MS Office

CRM/ERP familiarity

Tools

CRM software

ERP systems

Microsoft Office

Job description

Do you thrive in a busy sales environment, managing both inbound and outbound customer interactions?

Are you looking for an opportunity to start or develop your sales career whilst delivering outstanding customer service backed by market-leading products and expert knowledge?

ACO is a global leader in water management solutions, designing and manufacturing innovative products for the construction industry. Through sustainable engineering and industry-leading expertise, we help customers manage water effectively, protect valuable resources and improve the environment.

We are looking for a motivated and customer-focused Customer Support Advisor to join our Water Management Commercial team based in Shefford, Bedfordshire.

In this role, you will work as part of a highly driven team supporting customers, managing enquiries, developing commercial opportunities and delivering quotations for market-leading ACO Water Management products. You'll work closely with external sales colleagues and the wider Commercial Operations team to maximise project opportunities, support order conversion and deliver an exceptional customer experience throughout the customer journey.

To apply for this position, you must live within a commutable distance of our Head Office in SG17 5TE.

About you:

Ideally you will:

• Have experience in a sales, customer service or commercial environment, preferably within construction or B2B sectors, is highly desirable but not essential.
• Demonstrate excellent communication and interpersonal skills, with the ability to build strong customer relationships.
• Be a strong problem-solving and negotiation skills, with the ability to understand customer needs and identify suitable solutions.
• Have a proactive and commercially minded approach, with a focus on delivering results and maximising opportunities.
• Have the ability to work collaboratively within a team whilst thriving in a fast-paced environment.
• Be competent in the use of Microsoft Office applications. Willingness and aptitude to learn CRM and ERP systems - full training will be provided.

We Offer:

• Competitive salary and benefits package.
• Thorough induction process with engagement across all aspects of the business.
• Opportunities for professional growth and career advancement.
• Collaborative and inclusive work environment.
• The opportunity to take advantage of our Hybrid Working Scheme which allows you to work from home for up to 2 days per week after your initial induction process.
• Exposure to cutting-edge technologies and innovative solutions.

Full details of the job role are available in the attached role description.