Hybrid Sales & Customer Advisor - Shared Ownership

Mtvh; Beeston; Hybrid; GBP 29,000 - 31,000; Full time

Benefits offered by this job

Free on-site parking

Job summary

SO Resi in Beeston, Nottingham NG9, is seeking a Sales Customer Advisor to join our busy team on a 12-month fixed-term contract. You’ll be the first point of contact, guiding customers through the home buying journey and delivering excellent service.

You’ll handle enquiries across phone, email, webchat and social media, provide information on Shared Ownership, and build strong relationships with customers and colleagues.

Qualifications

• Previous experience within a customer service or sales support environment.
• Excellent communication skills, both written and verbal.
• Strong telephone and customer engagement skills.
• Good working knowledge of Microsoft Office applications.
• Experience or knowledge of the property sector, particularly Shared Ownership, is desirable.
• Excellent organisational and time management skills.
• Strong attention to detail and accuracy.
• A proactive and positive approach to problem-solving.
• The ability to remain calm and resilient under pressure.
• A genuine passion for delivering exceptional customer service.

Responsibilities

• Responding to customer enquiries via telephone, email, webchat and social media channels.
• Delivering an outstanding customer experience at every stage of the customer journey.
• Taking ownership of enquiries and progressing them through to resolution.
• Providing information and guidance on Shared Ownership and SO Resi developments.
• Building strong relationships with customers and colleagues across the business.
• Accurately maintaining customer records and ensuring attention to detail throughout.
• Managing multiple enquiries and priorities while maintaining high service standards.

Skills

Customer service

Communication skills

Attention to detail

Time management

Calm under pressure

Tools

Microsoft Office

Job description

SO Resi in Beeston, Nottingham NG9, is seeking a Sales Customer Advisor to join our busy team on a 12-month fixed-term contract. You’ll be the first point of contact, guiding customers through the home buying journey and delivering excellent service.

You’ll handle enquiries across phone, email, webchat and social media, provide information on Shared Ownership, and build strong relationships with customers and colleagues.