Shared Ownership Specialist: Resales & Staircasing (Hybrid)

Pinnacle Group; Greater London; Hybrid; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Maternity/paternity packages

Flexible Working Arrangements

Life Assurance

Enhanced Pension Scheme

Additional Annual Leave

Private Medical Insurance

Cycle to Work Scheme

Employee Assistance Programme

Retail Discounts

Childcare Assistance

Season Ticket Loans

Sick Pay Schemes

Personal Development Plans

Job summary

Pinnacle Group is seeking an experienced Shared Ownership Coordinator to deliver a customer-focused service for our shared ownership customers. You will manage enquiries and guide customers through stair-casing, resales, and leasehold processes, while keeping accurate records and liaising with solicitors.

This hybrid role is Monday–Friday 9am–5:30pm, with duties spanning liaison with sales agents, internal teams, and external partners to ensure smooth progression of cases and compliance with

Qualifications

• Experience in shared ownership, leasehold, or housing-related roles.
• Strong understanding of shared ownership transactions, including resales and staircasing.
• Awareness of additional transaction types such as transfer of equity, remortgages and lease extensions.
• Excellent customer service and communication skills.
• Strong organisational skills and ability to manage multiple cases.
• High attention to detail and accuracy.

Responsibilities

• Act as a key point of contact for shared owners, managing and responding to enquiries in a timely and professional manner
• Progress shared ownership transactions including resales, staircasing, transfer of equity, remortgages and lease extensions from enquiry through to completion.
• Prepare and issue memorandums of sale and support the onboarding of new purchasers
• Respond to lease-related and legal enquiries, reviewing documentation where required
• Maintain accurate records of transactions and enquiries, updating internal systems and trackers to support reporting and KPI monitoring
• Act as a key point of contact for clients, providing updates on transactions, performance, and service delivery, and ensuring client expectations and KPIs are met
• Work closely with appointed sales agents, solicitors, financial advisors, internal teams and external partners to ensure seamless progression of cases
• Support wider shared ownership administration, including document control and process improvements
• Contribute to compliance activities, mobilisation work, and continuous improvement initiatives across the portfolio

Skills

Customer service

Communication skills

Organisation

Attention to detail

Leasehold knowledge

Shared ownership experience

Job description

Pinnacle Group is seeking an experienced Shared Ownership Coordinator to deliver a customer-focused service for our shared ownership customers. You will manage enquiries and guide customers through stair-casing, resales, and leasehold processes, while keeping accurate records and liaising with solicitors.

This hybrid role is Monday–Friday 9am–5:30pm, with duties spanning liaison with sales agents, internal teams, and external partners to ensure smooth progression of cases and compliance with