Hybrid Sales & Business Development Pro – Commission

Mercia Group; Enderby; Hybrid; GBP 25,000 - 28,000; Full time

Benefits offered by this job

25 Days Annual Leave

Additional Holiday Purchase

Hybrid Working

Life Assurance

Vitality Private Healthcare

Subsidised Gym Memberships

Cycle to Work Scheme

Discount Vouchers and Access to Wellbe

Job summary

Mercia Group, part of Wilmington plc, is seeking a Sales and Business Development Representative to drive new business and nurture client relationships within a hybrid Leicester base. The role combines proactive outreach, lead qualification and collaboration with the sales team to convert conversations into opportunities and revenue.

You will engage with prospective and existing clients, identify growth opportunities and support renewals, retention and customer value while developing your sales

Qualifications

• Experience in a B2B sales, customer service or account management role.
• The confidence and communication skills to build rapport quickly and create meaningful customer conversations.
• The ability to remain professional, resilient and solution‑focused when handling objections or challenging discussions.
• Strong organisational skills, attention to detail and confidence using CRM systems to manage sales activity effectively.
• Experience using Salesforce or similar CRM and sales engagement platforms.
• A positive, self‑motivated approach and a genuine desire to achieve and exceed targets.
• The ability to manage multiple priorities while maintaining a consistently high standard of customer service.
• Confidence discussing renewals, retention and customer cancellations in a professional, consultative and empathetic manner.

Responsibilities

• Proactively engaging prospective customers through phone, email and other channels to generate high-quality new business opportunities.
• Qualifying leads and scheduling valuable meetings that create sales opportunities for the wider team.
• Managing and responding to customer enquiries through our sales inbox, web chat and other communication channels.
• Building strong customer relationships and helping clients identify the solutions best suited to their needs.
• Supporting customers who may be considering cancelling their service, understanding their challenges and finding ways to retain their business.
• Speaking with customers ahead of renewals, identifying opportunities to strengthen relationships and maximise customer value.
• Maintaining accurate customer records and sales activity within our CRM system.
• Sharing customer insights and market feedback to help drive continuous improvement across our products, services and customer experience.

Skills

B2B sales

Customer service

Account management

Communication

CRM

Salesforce

Organisational skills

Multitasking

Renewals conversations

Tools

Salesforce

CRM platforms

Job description

Mercia Group, part of Wilmington plc, is seeking a Sales and Business Development Representative to drive new business and nurture client relationships within a hybrid Leicester base. The role combines proactive outreach, lead qualification and collaboration with the sales team to convert conversations into opportunities and revenue.

You will engage with prospective and existing clients, identify growth opportunities and support renewals, retention and customer value while developing your sales