Sales and Business Development Representative

Mercia Group; East Midlands; Hybrid; GBP 25,000 - 28,000; Full time

Benefits offered by this job

25 days leave

Holiday purchase

Hybrid work

Life assurance

Private healthcare

Gym membership

Cycle to work

Wellbeing resources

Job summary

Mercia Group in Leicester is seeking a Sales and Business Development Representative to drive new business and nurture existing client relationships. You will proactively contact prospects, qualify opportunities and collaborate with the sales team to close deals, while delivering an exceptional customer experience.

The role rewards a target-driven salesperson with a competitive base salary, uncapped commission and hybrid working from Leicester or remote collaboration across sites.

Qualifications

• Experience in a B2B sales, customer service or account management role.
• The confidence and communication skills to build rapport quickly and create meaningful

Responsibilities

• Proactively engaging prospective customers through phone, email and other channels to generate high-quality new business opportunities.
• Qualifying leads and scheduling valuable meetings that create sales opportunities for the wider team.
• Managing and responding to customer enquiries through our sales inbox, web chat and other communication channels.
• Building strong customer relationships and helping clients identify the solutions best suited to their needs.
• Supporting customers who may be considering cancelling their service, understanding their challenges and finding ways to retain their business.
• Speaking with customers ahead of renewals, identifying opportunities to strengthen relationships and maximise customer value.
• Maintaining accurate customer records and sales activity within our CRM system.
• Sharing customer insights and market feedback to help drive continuous improvement across our products, services and customer experience.
• Representing Mercia professionally and positively, delivering an exceptional experience in every interaction.

Job description

Sales and Business Development Representative

Location: Hybrid - Leicester, LE19 1SU

Salary: £25,000 - £28,000 (DoE) + Commission

Contract Type: Permanent, Full-Time

What We Can Offer You

• 25 Days Annual Leave
• Additional Holiday Purchase
• Hybrid Working
• Life Assurance
• Vitality Private Healthcare
• Subsidised Gym Memberships
• Cycle to Work Scheme
• Discount Vouchers and Access to Wellbeing Resources

Why Do We Want You

You're already building a successful career in sales and understand that great results start with great conversations. You know how to ask insightful questions, uncover customer needs and create opportunities. You're target-driven, resilient, confident picking up the phone and motivated by the satisfaction of turning conversations into commercial success.

Joining Mercia (part of Wilmington plc) means becoming part of a highly respected business with a strong reputation, loyal customers and a genuine commitment to helping people succeed.

In this role, you'll engage with both prospective and existing customers, identify opportunities for growth and help clients maximise the value of our market-leading services. You'll be supported by an experienced and collaborative sales team, giving you the platform to develop your skills, grow your confidence and accelerate your sales career.

At Wilmington plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria.

As our Sales Development Representative, you'll be one of the first and most important touchpoints in the customer journey. You'll spend your time engaging with prospective and existing clients, qualifying opportunities, responding to enquiries and helping our sales team connect with the right people at the right time. You'll also play a key role in customer retention and renewals, giving you exposure to multiple aspects of the sales process and the chance to develop highly valuable commercial skills that will support your long-term career progression.

Your responsibilities will include

• Proactively engaging prospective customers through phone, email and other channels to generate high-quality new business opportunities.
• Qualifying leads and scheduling valuable meetings that create sales opportunities for the wider team.
• Managing and responding to customer enquiries through our sales inbox, web chat and other communication channels.
• Building strong customer relationships and helping clients identify the solutions best suited to their needs.
• Supporting customers who may be considering cancelling their service, understanding their challenges and finding ways to retain their business.
• Speaking with customers ahead of renewals, identifying opportunities to strengthen relationships and maximise customer value.
• Maintaining accurate customer records and sales activity within our CRM system.
• Sharing customer insights and market feedback to help drive continuous improvement across our products, services and customer experience.
• Representing Mercia professionally and positively, delivering an exceptional experience in every interaction.

What's the Best Thing About This Role

No two days are the same. You'll gain hands-on experience across a wide variety of sales activities, from generating new opportunities and qualifying leads to supporting renewals and customer retention. You'll have a direct impact on business success and see the results of your efforts every day. Whether it's securing a meeting, retaining a customer or uncovering a new opportunity, you'll play a visible role in driving growth while developing skills that can take your sales career to the next level.

What's the Most Challenging Thing About This Role

This is a fast-paced and rewarding role where priorities can change quickly. One moment you'll be following up on a new enquiry and the next you'll be speaking with a customer considering their options. Success requires excellent organisation, strong communication skills and the ability to stay positive, focused and resilient, even when faced with objections or setbacks. For someone who enjoys variety and thrives on being proactive, this challenge is also one of the role's biggest rewards.

To be successful in this role, you must have

• Experience in a B2B sales, customer service or account management role.
• The confidence and communication skills to build rapport quickly and create meaningfu