Hybrid SaaS Onboarding & Implementation Specialist

Booking Experts B.V.; Chester; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Hybrid working

25 days annual leave

Annual salary reviews

Structured onboarding programme

LMS access

Job summary

Booking Experts B.V. is seeking an Onboarding Specialist to guide new customers from contract to go-live, ensuring a smooth implementation and adoption of our SaaS platform.

You will configure accounts, run training sessions, and collaborate with customers to optimize processes and achieve long-term success. The role emphasizes hands-on onboarding, data migration support, and ongoing customer engagement with cross-functional teams.

Qualifications

• Experience in onboarding, implementation or customer-facing roles.
• Strong communication and problem-solving skills.
• Ability to explain complex software clearly to customers.

Responsibilities

• Set up and configure new customer accounts in Booking Experts platform.
• Prepare onboarding and implementation plans with customers.
• Deliver online training sessions for new users.
• Support data migrations and platform configuration.
• Coordinate with developers on integrations and API connections.

Skills

Onboarding

Customer Success

Communication

Analytical thinking

Problem-solving

Education

Bachelor's degree or equivalent

Tools

Asana

CRM tools

API integrations

Job description

Booking Experts B.V. is seeking an Onboarding Specialist to guide new customers from contract to go-live, ensuring a smooth implementation and adoption of our SaaS platform.

You will configure accounts, run training sessions, and collaborate with customers to optimize processes and achieve long-term success. The role emphasizes hands-on onboarding, data migration support, and ongoing customer engagement with cross-functional teams.