SaaS Onboarding Project Manager - Hybrid Bristol

TRIA

Bath

Hybrid

GBP 55,000 - 60,000

Full time

9 days ago

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Benefits offered by this job

8% Bonus

Pension contributions doubled

Job summary

TRIA is seeking a Customer Onboarding Project Manager to join a fast-growing, start-up-style team within a global, data-driven organisation. You will own the end-to-end onboarding journey from kickoff through to go-live, coordinating with engineering, data, customer success and design to deliver successful implementations.

You will manage timelines, risks and dependencies while communicating clearly with customers and internal stakeholders.

Qualifications

5+ years of project management experience in SaaS/tech or client-facing implementations.
Strong communicator who can explain technical concepts clearly.
Comfortable managing multiple stakeholders and risks to keep projects on track.

Responsibilities

Own the end-to-end onboarding and implementation of the platform for new customers.
Act as the primary project contact, building strong relationships and managing expectations.
Coordinate internal teams across Engineering, Data, Customer Success and Design to deliver implementations.
Manage project plans, timelines, risks, dependencies and priorities.
Oversee technical onboarding activities, including data integrations, configuration and customisation.
Proactively identify and resolve issues to keep implementations on track.
Provide regular project updates to customers and internal stakeholders.
Ensure customers are fully set up and ready for go-live.