SaaS Implementation & Onboarding Specialist (Hybrid)

AnywhereNow; Greater London; Hybrid; GBP 55,000 - 90,000; Full time

Benefits offered by this job

Hybrid work environment

Collaborative culture

Job summary

AnywhereNow is seeking a Customer Success Solutions Specialist to configure, onboard, and optimise customer environments on the Deepdesk platform. You will support onboarding, POCs, pilots, and ongoing customisations with CSMs, Support, Product and Engineering to ensure correct setup, testing and continual improvement.

You will be hands-on with platform configuration (including AI prompts), admin setup, troubleshooting, and documenting repeatable processes to help customers get value faster.

Qualifications

• 3–5 years of experience in SaaS implementation, technical support, onboarding, customer success operations, solutions consulting, or a similar role.
• Experience configuring SaaS platforms through an admin interface
• Experience creating and optimising AI prompts to produce repeatable results
• Strong customer communication skills
• Ability to translate customer needs into practical platform setup
• Strong attention to detail and a structured working style
• Comfortable troubleshooting technical or configuration-related issues
• Ability to manage multiple customer requests or projects at once
• Fluent written and spoken English

Responsibilities

• Configure Deepdesk environments for new and existing customers
• Support onboarding, POCs, pilots, and go-live preparation
• Handle customer-specific configuration and customisation requests
• Troubleshoot setup and admin-related issues
• Join customer calls when needed to clarify requirements or explain configuration options
• Create implementation checklists, setup templates, and internal documentation
• Work with CSMs, Support, Product, and Engineering to improve customer outcomes
• Identify repeatable patterns and help make onboarding more scalable

Skills

SaaS implementation

Technical support

Onboarding

Customer success ops

Solutions consulting

Fluent English

Tools

Salesforce

Dynamics

ServiceNow

Genesys

Talkdesk

Content Guru

Job description

AnywhereNow is seeking a Customer Success Solutions Specialist to configure, onboard, and optimise customer environments on the Deepdesk platform. You will support onboarding, POCs, pilots, and ongoing customisations with CSMs, Support, Product and Engineering to ensure correct setup, testing and continual improvement.

You will be hands-on with platform configuration (including AI prompts), admin setup, troubleshooting, and documenting repeatable processes to help customers get value faster.