Junior Onboarding & Implementation Specialist

Booking Experts B.V.; Chester; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Hybrid working

25 days annual leave

Annual salary reviews

Structured onboarding programme

LMS access

Job summary

Booking Experts B.V. is seeking an Onboarding Specialist to guide new customers from contract to go-live, ensuring a smooth implementation and adoption of our SaaS platform.

You will configure accounts, run training sessions, and collaborate with customers to optimize processes and achieve long-term success. The role emphasizes hands-on onboarding, data migration support, and ongoing customer engagement with cross-functional teams.

Qualifications

• Experience in onboarding, implementation or customer-facing roles.
• Strong communication and problem-solving skills.
• Ability to explain complex software clearly to customers.

Responsibilities

• Set up and configure new customer accounts in Booking Experts platform.
• Prepare onboarding and implementation plans with customers.
• Deliver online training sessions for new users.
• Support data migrations and platform configuration.
• Coordinate with developers on integrations and API connections.

Skills

Onboarding

Customer Success

Communication

Analytical thinking

Problem-solving

Education

Bachelor's degree or equivalent

Tools

Asana

CRM tools

API integrations

Job description

Onboarding Specialist

Are you someone who enjoys helping customers get off to a great start? Do you thrive on turning complex software into simple, practical solutions? If so, we'd love to hear from you.

About Booking Experts

At Booking Experts, we're transforming the way hospitality businesses operate. Our all-in-one software platform helps holiday parks, campsites and accommodation providers manage reservations, automate processes and deliver exceptional guest experiences.

We work with hospitality businesses across Europe and continue to grow rapidly. Our mission is simple: to help hospitality entrepreneurs spend less time on administration and more time focusing on their guests.

As part of our team, you'll join a fast-growing SaaS company where innovation, ownership and customer success are at the heart of everything we do.

About The Role

As an Onboarding Specialist, you'll be the trusted guide for new customers as they start their journey with Booking Experts. Once a contract is signed, you'll take ownership of the onboarding process, working closely with customers to ensure a smooth implementation and successful go-live.

You'll help customers understand how to get the most from our platform, improve their processes and adopt new ways of working. From data migration and configuration to training and launch, you'll play a key role in setting customers up for long-term success.

What You’ll Be Doing

• Setting up and configuring customer accounts within the Booking Experts platform.
• Reviewing customer data and preparing onboarding and implementation plans.
• Delivering engaging online training sessions and workshops for new users.
• Advising customers on process improvements, automation opportunities and best practices.
• Supporting data migrations, imports and platform configuration.
• Helping customers structure pricing, availability and operational data accurately.
• Working with developers and technical teams on integrations and API connections.
• Managing onboarding timelines and ensuring successful go-live milestones.
• Monitoring project progress and proactively addressing challenges.
• Conducting smooth handovers to the Customer Success team once onboarding is complete.
• Keeping project documentation and progress up to date in Asana.
• Contributing ideas and feedback to continuously improve the onboarding experience.

About You

We're looking for someone who enjoys working with people just as much as they enjoy working with technology.

You’ll likely have:

• A higher education qualification or equivalent level of thinking and working.
• Experience in onboarding, implementation, customer success or a similar customer-facing role (although attitude and potential are just as important).
• A strong interest in software, technology and automation.
• The ability to quickly understand new systems and explain them clearly to others.
• Strong analytical and problem-solving skills.
• Excellent communication skills and confidence working with different stakeholders.
• A proactive mindset and the ability to manage multiple projects simultaneously.

What You’ll Bring

You're customer-focused, curious and eager to learn. You enjoy helping people navigate change and remain calm when tackling complex challenges. You're comfortable taking ownership of your work and thrive in a collaborative environment where your efforts have a direct impact on customer satisfaction and success.

What We Offer

• A competitive salary based on your experience
• Annual salary reviews
• Hybrid working opportunities
• 25 days of annual leave + 8 Bank Holidays
• A structured onboarding programme with a dedicated buddy
• Access to our Learning Management System (LMS) and ongoing development opportunities
• The opportunity to make a real impact in a growing international SaaS company