Hybrid Retail Systems & Change Analyst

Michael Page; West Midlands; Hybrid; GBP 50,000 - 55,000; Full time

Job summary

Michael Page is seeking a Business Change and Systems Analyst based in Birmingham to drive improvements across internal processes and systems. You will work hybrid, bridging business needs and technology to optimise operations in a retail environment.

You will analyse processes, write user stories, develop clear technical specs, test changes, train users and support project documentation. Strong communication and problem-solving skills are essential for success.

Qualifications

• Experience analysing and improving business processes and systems.
• Strong communication with stakeholders at all levels.
• Experience writing User Stories.
• Ability to create clear technical specifications.
• Knowledge of system testing and validation techniques.

Responsibilities

• Analyse and document existing business processes and systems.
• Collaborate with stakeholders to gather requirements and translate into specifications.
• Support implementation of system changes with minimal disruption.
• Create and author User Stories for Digital and Development teams.
• Conduct testing and validation of new systems or enhancements.
• Provide training and user support on new systems and processes.
• Assist in project documentation maintenance.
• Ensure alignment between business needs and technical solutions.
• Monitor system performance and recommend optimisations.

Skills

Analysing business processes

Stakeholder communication

Writing User Stories

Technical documentation

System testing and validation

Problem-solving

Job description

Michael Page is seeking a Business Change and Systems Analyst based in Birmingham to drive improvements across internal processes and systems. You will work hybrid, bridging business needs and technology to optimise operations in a retail environment.

You will analyse processes, write user stories, develop clear technical specs, test changes, train users and support project documentation. Strong communication and problem-solving skills are essential for success.