Business Change and Systems Analyst

Michael Page; West Midlands; On-site; GBP 50,000 - 55,000; Full time

Job summary

Michael Page is seeking a Business Change and Systems Analyst based in Birmingham to drive improvements across internal processes and systems. You will work hybrid, bridging business needs and technology to optimise operations in a retail environment.

You will analyse processes, write user stories, develop clear technical specs, test changes, train users and support project documentation. Strong communication and problem-solving skills are essential for success.

Qualifications

• Experience analysing and improving business processes and systems.
• Strong communication with stakeholders at all levels.
• Experience writing User Stories.
• Ability to create clear technical specifications.
• Knowledge of system testing and validation techniques.

Responsibilities

• Analyse and document existing business processes and systems.
• Collaborate with stakeholders to gather requirements and translate into specifications.
• Support implementation of system changes with minimal disruption.
• Create and author User Stories for Digital and Development teams.
• Conduct testing and validation of new systems or enhancements.
• Provide training and user support on new systems and processes.
• Assist in project documentation maintenance.
• Ensure alignment between business needs and technical solutions.
• Monitor system performance and recommend optimisations.

Skills

Analysing business processes

Stakeholder communication

Writing User Stories

Technical documentation

System testing and validation

Problem-solving

Job description

As a Business Change and Systems Analyst in the retail industry, based in Birmingham, you'll play a key role in improving internal systems and processes. Your work will help the organisation streamline operations and ensure technology aligns with business goals.

This role is with a company in the retail industry, based in Birmingham.

Description

• Analyse and document existing business processes and systems to identify areas for improvement.
• Collaborate with stakeholders to gather requirements and translate them into technical specifications.
• Support the implementation of system changes, ensuring minimal disruption to daily operations.
• Create and author User Stories for the Digital and Development teams.
• Conduct testing and validation of new systems or system enhancements.
• Provide training and support to users on new systems and processes.
• Assist in the creation and maintenance of project documentation.
• Work closely with the technology team to ensure alignment between business needs and technical solutions.
• Monitor system performance and provide recommendations for optimisation.

Profile

A successful Business Change and Systems Analyst should have:

• Experience in analysing and improving business processes and systems.
• Strong communication skills to liaise effectively with stakeholders at all levels.
• Writing User Stories.
• Proficiency in technical documentation and creating clear specifications.
• Knowledge of system testing and validation techniques.
• A background in the retail industry is beneficial.
• Problem-solving skills and a detail-oriented approach.

Job Offer

• Salary of £50,000-£55,000, dependent on the level of experience.
• Permanent position based in Birmingham.
• Hybrid working arrangement.

People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.