Hybrid Quality & Performance Analyst (Bristol/Exeter)

Consortium; West of England; Hybrid; GBP 42,000 - 52,000; Full time

Job summary

National Highways in the Southwest region invites a Quality and Performance Analyst to join our team based in Bristol or Exeter. The role delivers regional performance reporting and supports quality measurement and contract delivery.

You will champion Quality Management documentation, drive continuous improvement, and work with regional and national teams to implement KPIs and audits, including NCRs and ISO 9001 practices.

Qualifications

• Experience with Quality Management Systems and continuous improvement.
• Ability to analyse metrics and report performance trends.
• Familiarity with NEC or similar contract frameworks.
• Experience in audits and NCR handling.

Responsibilities

• Develop and maintain Quality Management documentation.
• Review practices using performance monitoring and NCRs.
• Collaborate with regional and national teams to drive improvements and implement KPIs.
• Engage with suppliers to drive improvements.
• Ensure compliance with standards and contract management documentation.

Skills

Quality Management

Data analysis

Stakeholder collaboration

Contract management

Education

ISO 9001 Internal Auditor

Lead Auditor (desirable)

Tools

Excel/Analytics

Quality Management Systems

Job description

National Highways in the Southwest region invites a Quality and Performance Analyst to join our team based in Bristol or Exeter. The role delivers regional performance reporting and supports quality measurement and contract delivery.

You will champion Quality Management documentation, drive continuous improvement, and work with regional and national teams to implement KPIs and audits, including NCRs and ISO 9001 practices.