Quality & Performance Analyst

Consortium; West of England; Hybrid; GBP 42,000 - 52,000; Full time

Job summary

National Highways in the Southwest region invites a Quality and Performance Analyst to join our team based in Bristol or Exeter. The role delivers regional performance reporting and supports quality measurement and contract delivery.

You will champion Quality Management documentation, drive continuous improvement, and work with regional and national teams to implement KPIs and audits, including NCRs and ISO 9001 practices.

Qualifications

• Experience with Quality Management Systems and continuous improvement.
• Ability to analyse metrics and report performance trends.
• Familiarity with NEC or similar contract frameworks.
• Experience in audits and NCR handling.

Responsibilities

• Develop and maintain Quality Management documentation.
• Review practices using performance monitoring and NCRs.
• Collaborate with regional and national teams to drive improvements and implement KPIs.
• Engage with suppliers to drive improvements.
• Ensure compliance with standards and contract management documentation.

Skills

Quality Management

Data analysis

Stakeholder collaboration

Contract management

Education

ISO 9001 Internal Auditor

Lead Auditor (desirable)

Tools

Excel/Analytics

Quality Management Systems

Job description

Quality and Performance Analyst role in Bristol or Exeter

Responsible for regional performance reporting and quality management

Hybrid position within the Southwest region

Requires understanding of Quality Management Systems and continuous improvement

Competitive salary based on experience level

National Highways currently has an exciting opportunity for a Quality and Performance Analyst to join our team, based in either Bristol or Exeter. In this role, you will be responsible for delivering regional performance reporting and supporting the implementation and embedment of performance measurement and management as essential tools for effective contract delivery. A key part of the role will also involve supporting the management and assurance of quality across our contracts, ensuring alignment with our Delivery Plan and driving continuous improvement.

Please note this is a hybrid position within the Southwest region, with your base office in either Bristol or Exeter.

You will:

• Develop and maintain Quality Management documentation. Championing a culture of continuous improvement across the region by ensuring performance feedback and lessons learned are captured, tracked, and monitored through to delivery.
• Review Quality Management practices across regional contracts, using performance monitoring and trend analysis to identify improvements, recognise good performance, and address issues through Nonconformity Reports (NCRs) and quality improvement plans.
• Collaborate with regional and national Operations teams to drive improvements and implement performance reporting, KPIs, and metrics that enhance visibility and allow better understanding of the region's performance.
• Work with suppliers and internal teams to drive continuous improvement.
• Understand and apply relevant standards and contract management documentation within Asset Delivery to support delivery in line with required quality, safety, cost, time, and specification standards.

About you.

• Understanding of Quality Management Systems and driving continuous improvement through assurance activities and the effective management of Non-Conformance Reports (NCRs).
• Competent in using metrics and data analysis to monitor, interpret, and report on performance, identifying trends and opportunities for improvement.
• Proven ability to build and maintain collaborative working relationships across multidisciplinary teams and stakeholders to support shared goals and service delivery.
• Familiar with NEC (or similar) contract frameworks and their application in operational environments, ensuring compliance with contractual and quality obligations.

Experienced in conducting and facilitating internal and external audits, with ISO 9001 Internal Auditor qualification (and/or other relevant standards); ISO 9001 Lead Auditor is highly desirable.

About us.

Here at National Highways, we manage and improve England's motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership.

Operations is at the heart of keeping the strategic road network moving and ensuring our customers get the best possible experience when using our roads.

We address over 39,000 customer enquiries every month, plan and deliver all maintenance activities on the network, drive efficiencies and improvements across our systems and roads, and respond to incidents across 4,500 miles of motorways and major A-roads that we manage. All to make sure National Highways customers have safer, smoother, and more reliable journeys.

External candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy.

We are committed to creating a diverse environment and welcome applicants from all backgrounds.

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