Hybrid Property Visiting & Billing Officer

Royal Borough of Windsor and Maidenhead; Thatcham; Hybrid; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Free parking nearby offices

Hybrid work pattern

Local Government Pension scheme

32 days annual leave

Employee assistance programme

Job summary

Royal Borough of Windsor and Maidenhead is seeking a Property Visiting Officer to support the Controls team in maintaining an up-to-date property base for accurate council tax and NNDR billing. The role focuses on systematic property visits and data exchanges with VOA.

The position is full-time and permanent with hybrid working, offering a structured programme of visits and collaboration with VOA, Building Control and Planning. Generous pension, leave and staff benefits are provided.

Qualifications

• Experience using data entry computer systems.
• Legislation knowledge of Revenues and Benefits.
• Ability to negotiate with customers who express difficulty paying their council tax.
• Good communication and interpersonal skills.
• Ability to communicate clearly and concisely (orally and in writing).
• Ability to handle sensitive, difficult situations considerately.

Responsibilities

• Develop and implement a programme of work to visit all new and unoccupied properties at regular intervals in the year to ensure correct inclusion in the billing list.
• Liaise with the appropriate parties to establish completion dates relevant to inclusion on the VOA’s billing list.
• Issue information to the VOA on newly completed properties and amendments to existing properties as well as those properties which should be removed from the list.
• Obtain information relating to occupation of properties, including personal information relevant to discounts, reliefs and exemptions as appropriate.
• Liaise on a daily basis with the Building Control and Planning departments to ensure that new build, alterations and extensions within the borough are logged and included in the programme of visits. Make amendments to the Revenues systems and submit reports to the VOA.
• Visit all applicants for Disability reductions to verify that qualifying conditions for band reductions are satisfied.

Skills

Data entry systems

Revenues and Benefits legislation

Negotiation with taxpayers

Communication skills

Written and verbal communication

Handling sensitive situations

Job description

Royal Borough of Windsor and Maidenhead is seeking a Property Visiting Officer to support the Controls team in maintaining an up-to-date property base for accurate council tax and NNDR billing. The role focuses on systematic property visits and data exchanges with VOA.

The position is full-time and permanent with hybrid working, offering a structured programme of visits and collaboration with VOA, Building Control and Planning. Generous pension, leave and staff benefits are provided.