Housing Technical Analyst — Hybrid Enquiries

Royal Borough of Windsor and Maidenhead; Windsor; Hybrid; GBP 27,000 - 30,000; Full time

Benefits offered by this job

32 days annual leave

Hybrid working pattern

Local Government Pension scheme with 3

life cover (3 times annual salary)

Job summary

The Royal Borough of Windsor and Maidenhead is seeking a Housing Technical Officer on a full-time, permanent basis with hybrid working. The role supports Housing and Public Protection Services, handling enforcement enquiries and back-office statutory processes.

You will input data into service databases, collate statistics for internal and government bodies, and work within defined service standards. The package includes 32 days leave, a generous Local Government Pension scheme, and flexible

Responsibilities

• To work as part of a professional team responsible for dealing with enquiries from the Customer Services Centre, members of the public, elected members and other staff within the Council regarding all aspects of enforcement services.
• To process complex back-office statutory processes, including grants and other similar functions.
• Taking responsibility for ensuring that service requests are recorded appropriately and passed to the appropriate service lead for escalation if appropriate; within the clearly defined service standards requirements set by the Authority.
• To be responsible for compiling and inputting all information onto the service’s computer database systems and to ensure effective collation and distribution of statistical information required both within the Authority and by Central Government and other external bodies.

Job description

The Royal Borough of Windsor and Maidenhead is seeking a Housing Technical Officer on a full-time, permanent basis with hybrid working. The role supports Housing and Public Protection Services, handling enforcement enquiries and back-office statutory processes.

You will input data into service databases, collate statistics for internal and government bodies, and work within defined service standards. The package includes 32 days leave, a generous Local Government Pension scheme, and flexible