Hybrid Programme Manager, Senior Associate - London

Fitch Group; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Fitch Group, through Fitch Learning in London, is seeking a Programme Manager, Senior Associate to own end-to-end learning programmes for financial services clients. You will collaborate with faculty and cross-functional teams to mobilise, deliver and evaluate tailored solutions.

The role emphasizes managing progress, risks and actions while building trusted client relationships, with a hybrid work pattern and opportunities to drive standardised delivery and ongoing improvements in learning

Qualifications

• Experience managing complex client programmes, from initiation through delivery, evaluation and close-out.
• Strong programme planning, governance and cross-functional stakeholder-management skills.
• Ability to translate client requirements and commercial commitments into delivery plans.

Responsibilities

• Take end-to-end ownership of a portfolio of tailored learning programmes, from commercial handover and discovery through mobilisation, delivery, evaluation and close-out.
• Serve as the primary delivery contact for clients, providing clear oversight of programme progress, decisions, risks and actions while building trusted client relationships.
• Develop and maintain integrated delivery plans covering content, faculty, learners, platforms, logistics, communications, assessments and reporting.
• Apply established delivery workflows, quality standards, service levels and governance controls to support consistent, right-first-time programme delivery.
• Coordinate internal and external resources—including faculty, content, scheduling, learning platforms, assessments and learner support to ensure delivery readiness against agreed milestones.
• Lead programme reviews and debriefs, using delivery data, client feedback and learner insight to identify improvements and strengthen future programme delivery.
• Identify opportunities to simplify, standardise or automate routine delivery activities, including through the use of AI-enabled tools and standardised workflows.

Skills

Programme management

Stakeholder management

Risk management

Client communication

Job description

Fitch Group, through Fitch Learning in London, is seeking a Programme Manager, Senior Associate to own end-to-end learning programmes for financial services clients. You will collaborate with faculty and cross-functional teams to mobilise, deliver and evaluate tailored solutions.

The role emphasizes managing progress, risks and actions while building trusted client relationships, with a hybrid work pattern and opportunities to drive standardised delivery and ongoing improvements in learning